Offerpad Solutions Inc.
offerpad.com ↗In their words
“For example, during the year ended December 31, 2024, we achieved a 91% Customer Satisfaction Rating and a net promoter score of 67% based on a survey of over 650 customers who sold their home to Offerpad during 2024.”
“Our Net Promoter Score (NPS) of 73 and Customer Satisfaction (CSAT) score of 93% reflect our dedication to exceptional service and commitment to our customers.”
“For example, during the year ended December 31, 2023, we achieved a 91% Customer Satisfaction Rating and a net promoter score of 64% based on a survey of approximately 900 customers who sold their home to Offerpad during 2023.”
Disclosed NPS over time
Every Net Promoter Score Offerpad Solutions Inc. has published, by date.
NPS disclosures (20)
For example, during the year ended December 31, 2024, we achieved a 91% Customer Satisfaction Rating and a net promoter score of 67% based on a survey of over 650 customers who sold their home to Offerpad during 2024.
Our Net Promoter Score (NPS) of 73 and Customer Satisfaction (CSAT) score of 93% reflect our dedication to exceptional service and commitment to our customers.
For example, during the year ended December 31, 2023, we achieved a 91% Customer Satisfaction Rating and a net promoter score of 64% based on a survey of approximately 900 customers who sold their home to Offerpad during 2023.
…Attained a customer satisfaction score of 91% and NPS of 63%, reflecting Offerpad’s commitment to delighting its customers. • Reported our highest Gross Margin since Q2 2021, which rose 57 basis points quarter over quarter from 9.7% to 10.2%.
AWESOME DIFFERENT 6 | Q2 2023 9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +64 NET PROMOTER SCORE* “Above and beyond” Donald and Barbara in Missouri “Amazing from start to finish” Jeremy and Dana in Florida 92% CUSTOMER SATISFACTION* “Very pleased with the…
AWESOME DIFFERENT 6 | Q1 2023 9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +63 NET PROMOTER SCORE* “Quick and efficient” Sharon in Florida “Fair, kind, knowledgeable” Jose & Tonya in Florida 92% CUSTOMER SATISFACTION* “The entire process was stress free”…
For example, during the year ended December 31, 2022, we achieved a net promoter score of 70 and 93% Customer Satisfaction Rating based on a survey of approximately 3,400 customers who sold their home to Offerpad during 2022.
AWESOME DIFFERENT 6 | Q4 2022 9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +70 NET PROMOTER SCORE* “Quick and painless” Nicole in Houston “Professional...Punctual...Courteous” Darlene in Eustis, FL 93% CUSTOMER SATISFACTION* “Wonderful to work with every…
9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +71 NET PROMOTER “So streamlined” SCORE* Lauren in Austin 93% “I’ve sold to Offerpad twice” CUSTOMER SATISFACTION* Salvador in Las Vegas “I cannot imagine an easier process” Justin in Phoenix * Based on surveys…
6 | Q2 2022 9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +74 NET PROMOTER SCORE* “Straightforward” Zayd in Florida “Top-tier professionals” David in Texas 94% CUSTOMER SATISFACTION* “Hands-down the ONLY way to sell” Nicholas in South Carolina * Based on…
6 Q1 2022 9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +74 NET PROMOTER SCORE* ***** "Enjoyable” Lauren in North Carolina ***** "No showing hassles" Thomas in Indiana 94% CUSTOMER SATISFACTION* ***** "Very transparent” kim in Arizona * Based on surveys from…
For example, during the year ended December 31, 2021, we achieved a net promoter score of 74 and 93% Customer Satisfaction Rating based on a survey of over 3,600 customers who sold their home to Offerpad.
6|4Q 2021 9 RECOMMEND OUT OF 10 WOULD TO A FRIEND* +74 NET PROMOTER “Seamless” SCORE* Julia in Jacksonville 93% “Easy and Convenient” CUSTOMER SATISFACTION* Baylee in Atlanta “Beyondour expectations” Carol in Tampa * Based on surveys from over 3,600…
9 OUT OF 10 WOULD RECOMMEND TO A FRIEND* +77 NET PROMOTER “Highly recommend” SCORE* Robert in Charlotte “Professional & personal” 94% CUSTOMER Brian in Orlando SATISFACTION* “Great solution” Michelle in Raleigh BUSINESS HIGHLIGHTS Market Expansion…
For example, in the second quarter of 2021, we achieved a net promoter score of 81 and 95% Customer Satisfaction Rating based on a survey of over 860 respondents that sold their home to Offerpad.
For example, in the first quarter of 2021, we achieved a net promoter score of 81 and 95% Customer Satisfaction Rating based on a survey of over 540 respondents that sold their home to Offerpad.
For example, in the first quarter of 2021, we achieved a net promoter score of 81 and 95% Customer Satisfaction Rating based on a survey of over 540 respondents that sold their home to Offerpad.
For example, in the first quarter of 2021, we achieved a net promoter score of 81 and 95% Customer Satisfaction Rating based on a survey of over 540 respondents that sold their home to Offerpad.
For example, in the fourth quarter of 2020, we achieved a net promoter score of 72 and 93% Customer Satisfaction Rating based on a survey of over 360 respondents that sold their home to Offerpad.
…to complete closing process if desired Our customers are our best reference 9 out of 10 Recommend to a Friend 1 72 Net Promoter Score (NPS) 1 93% Customer Satisfaction Rating 1 (1) Q4'20 Survey of 363 survey respondents Operational expertise that…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.