Jones Lang LaSalle Incorporated
In their words
“Had a 98% contract renewal rate, supporting growing momentum for the rest of the year and into 2024.”
“Near all-time high second quarter renewal rate of 98%, which speaks to our strong execution, service delivery”
“Corporate Solutions tracked to a record-high renewal rate of 98%”
NPS disclosures (3)
Jones Lang LaSalle (JLL) was honored with the 2024 Asia-Pacific Company of the Year Award, citing its global Net Promoter Score of 100%.
Brand Our extensive annual global client relationship survey for 2023, and ongoing monitoring of net promoter scores, show that more than 80% of our clients express positive sentiment when discussing the JLL brand.
…business that operates as “One JLL.” Brand Our extensive biannual global client surveys (which we call Client Voice) and ongoing monitoring of net promoter scores repeatedly demonstrate JLL’s status as trusted adviser and strategic business partner.
Retention disclosures (3)
Retention rate (Work Dynamics): 98% (Q1 2023) — “had a 98% contract renewal rate, supporting growing momentum for the rest of the year and into 2024.”
Retention rate (Americas Corporate Solutions): 98% (Q2 2020) — “near all-time high second quarter renewal rate of 98%, which speaks to our strong execution, service delivery”
Retention rate (Corporate Solutions): 98% (Q3 2017) — “Corporate Solutions tracked to a record-high renewal rate of 98%”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.