Douglas Emmett, Inc.
In their words
“We know pretty reliably that our retention rate is around 70%”
“Our long-term average renewal rate for our office tenants is in the high-60s between 65% and 70%”
“We're going to renew in that high 60s is kind of where our historical renewal rate is”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (6)
Retention rate: 70% (Q4 2025) — “we know pretty reliably that our retention rate is around 70%”
Retention rate: 65% (Q4 2023) — “Our long-term average renewal rate for our office tenants is in the high-60s between 65% and 70%”
Retention rate: 60% (Q3 2023) — “we're going to renew in that high 60s is kind of where our historical renewal rate is”
Retention rate: 65% — “retention rates have historically stayed in a pretty tight band in kind of mid 60s”
Retention rate: 70% (FY2021) — “you mentioned that you were 70% in 21”
Retention rate: 69% — “retention rate seems to be extremely stuck at an average of 69%, fixed between 69% and 70%”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.