SATO Corporation
sato.com ↗In their words
“SATO residents increasingly satisfied; 2024 customer satisfaction surveys show improved Net Promoter Score.”
“SATO reached record-high Net Promoter Score through enhanced OmaSATO digital service and improved customer experience.”
“SATO achieved the highest Net Promoter Score in company history, up 13 points year-over-year in 2023.”
NPS disclosures (4)
SATO residents increasingly satisfied; 2024 customer satisfaction surveys show improved Net Promoter Score.
SATO reached record-high Net Promoter Score through enhanced OmaSATO digital service and improved customer experience.
SATO achieved the highest Net Promoter Score in company history, up 13 points year-over-year in 2023.
SATO Corporation failed to improve NPS from residents during the year; customer satisfaction weakened.
Retention disclosures (1)
SATO's 2017 annual results show improved customer retention reflected in occupancy rate rising from 96.1% to 97.5% across quarters.
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.