Equinix, Inc.
equinix.com ↗In their words
“Churn was 1.8%, primarily due to our renewal process execution and some delayed churn.”
“Churn came in at 1.7%, primarily due to the benefit of some delayed churn and a focus on execution during our renewal process.”
“The guide assumes a total NRR of approximately 5.8% for the full year”
NPS disclosures (2)
We had some very strong NPS feedback from our customers, the highest that we've seen. We've swapped to a twice a year review of customer feedback, and so we had a very strong NPS score.
our ongoing Net Promoter Score (NPS) survey ... NPS above the tech industry average
Retention disclosures (37)
Churn: 1.8% (Q2 2026) — “Churn was 1.8%, primarily due to our renewal process execution and some delayed churn.”
Churn: 1.7% (Q1 2026) — “Churn came in at 1.7%, primarily due to the benefit of some delayed churn and a focus on execution during our renewal process.”
Net revenue retention: 5.8% (FY2026) — “the guide assumes a total NRR of approximately 5.8% for the full year”
Churn: 2.2% (Q4 2025) — “Global Q4 MRR churn was 2.2%, lower than planned”
Churn: 2.3% (Q3 2025) — “global MRR churn in Q3 stepped down to 2.3%”
Churn: 2.6% (Q2 2025) — “Global Q2 MRR churn was 2.6%, slightly above the high end of our range primarily due to the [ HEO ] bankruptcy.”
Equinix reports 98% customer retention across its 270 global data centers, demonstrating stability in digital infrastructure.
Churn: 2.4% (Q1 2025) — “Global Q1 MRR churn was 2.4%, as expected.”
Churn: 2.5% (Q4 2024) — “Global Q4 MRR churn was 2.5%, as planned, due to the previously discussed deferral of MRR churn from late September into early October.”
Churn: 2.3% (Q2 2024) — “Global Q2 MRR churn was 2.3%. For the balance of the year, we expect MRR churn to remain in the 2% to 2.5% quarterly guidance range.”
Churn: 2.1% (Q1 2024) — “Global Q1 MRR was better than expected at 2.1%. For the full year, we continue to expect MRR churn to average in the 2% to 2.5% quarterly guidance range.”
Churn: 2.4% (Q4 2023) — “Global Q4 MRR terms stepped up to 2.4% in the higher end of our range due to customer optimizations.”
Churn: 2.3% (Q2 2023) — “Global Q2 MRR churn was 2.3%. For the full year, we continue to expect MRR churn to average at the lower half of our 2% to 2.5% quarterly guidance range.”
Churn: 2% (Q1 2023) — “Global Q1 MRR term was 2%, a continued reflection of our disciplined sales strategy. For the full year, we expect MRR churn to average at the low end of 2% to 2.5% of our quarterly range.”
Churn: 2.2% (Q4 2022) — “Global Q4 MRR churn was 2.2%, a derivative of disciplined sales execution, whereby we put the right customer with the right application into the right asset.”
Churn: 1.9% (Q3 2022) — “Global Q3 MRR churn was 1.9%, a continued reflection of our disciplined sales execution to put the right customer with the right application into the right asset.”
Churn: 2.1% (Q2 2022) — “Global Q2 MRR churn was 2.1%, again at the lower end of our guidance range.”
Churn: 1.8% (Q1 2022) — “Q1 global MRR churn was 1.8%, the lowest level of churn in recent history”
Churn: 2% (Q4 2021) — “Q4 globally MRR churn was 2% at the bottom end of our targeted 2% to 2.5% range.”
Churn: 2% (Q1 2021) — “Q1 global MRR churn was 2%, a meaningful step down with lower short across all three regions.”
Churn: 2.6% (Q4 2020) — “we had said that this quarter, we expect it to be back in range...we saw a little bit of timing, adverse timing again this quarter and a little bit of unforecasted churn that pushed us up to 2.6%”
Churn: 2% (Q2 2020) — “MRR churn is expected to remain in our targeted range of 2% to 2.5% per quarter for the remainder of the year.”
Churn: 2.4% (Q1 2020) — “MRR churn was...2.4...you reiterated the two to 2.5 range.”
Churn: 2.25% (Q4 2019) — “MRR churn is expected to remain in our targeted range of 2% to 2.5% per quarter for the year.”
Churn: 2.3% (Q3 2019) — “Q3 Global MRR churn was 2.3%, consistent with our targeted range.”
Churn: 2.4% (Q2 2019) — “Q2 global MRR churn was 2.4% better than expected. We expect MRR churn to remain within our guided range of 2% to 2.5% per quarter.”
Churn: 2.1% (Q4 2018) — “Q4 global MRR churn was 2.1% better than our expectations. For 2019, we expect MR churn to average between 2% and 2.5% per quarter.”
Churn: 2.4% (Q3 2018) — “Q3 global MRR churn was 2.4%. For the year, we continue to expect 2018 MRR quarterly churn to average between 2% and 2.5%.”
Churn (Global MRR): 2.4% (Q1 2018) — “Q1 global MRR churn was 2.4%, and we expect 2018 MRR churn to continue to average between 2% and 2.5% per quarter for the rest of the year.”
Churn (Global MRR): 2.2% (Q4 2017) — “Q4 global MRR churn was 2.2%, and we expect 2018 MRR churn to continue to average between 2% and 2.5% per quarter.”
Churn (Global MRR): 2.3% (Q3 2017) — “Q3 global MRR churn was 2.3% including Verizon. We expect our fourth quarter MRR churns to continue to be in the 2% to 2.5% range.”
Churn (Global MRR excluding Verizon): 2.4% (Q2 2017) — “Q2 global MRR churn, excluding Verizon was 2.4% in line with our expectations. Including Verizon, we continue to expect MRR churns average 2% to 2.5% per quarter for the rest of the year.”
Churn (Global MRR): 2.8% (Q1 2017) — “Q1 global MRR churn was 2.8% better than our expectations and includes LinkedIn's churn in the Americas region.”
Churn (Global MRR): 2.4% (Q4 2016) — “Q4 global MRR churn was 2.4%, consistent with our targeted churn range. Looking at 2017, we continue to expect MRR churn to average 2% to 2.5% per quarter.”
Churn (Global MRR): 2% (Q3 2016) — “global Q3 churn was 2%, consistent with our expectations. For the fourth quarter, we expect MRR churn to remain in our targeted range to 2% to 2.5%.”
Churn (global MRR): 1.8% (Q2 2016) — “global MRR churn for Q2 was 1.8% better than our expectation”
Churn (global MRR): 2.2% (Q1 2016) — “global MRR churn for Q1 was 2.2% or 2.1% on an organic basis”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.