SmartRent
smartrent.com ↗In their words
“Our net revenue retention rate is well above 100%.”
“Churn is exceptionally low, less than 0.1% and net revenue retention continues to exceed 100%”
“We've sustained a customer retention rate above 99.9% over the past three years.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (37)
B.Riley analyst coverage highlights SmartRent's net revenue retention and near-zero IoT churn with 14% core revenue growth in Q2 2026.
SmartRent disclosed its Customer Net Revenue Retention metric in Q2 2026 financial results.
Churn (Smart Communities Solutions): 0% (Q2 2026 (three months ended June 30, 2026)) — “For the three months ended June 30, 2026 and 2025, our Customer Churn for our Smart Communities Solutions was 0.00% and 0.08%, respectively”
Net revenue retention (Customer): 111% (Q2 2026 (June 30, 2026)) — “Customer Net Revenue Retention was 111% as of June 30, 2026 compared to 108% as of June 30, 2025”
Net revenue retention (Property): 99% (Q2 2026 (June 30, 2026)) — “Property Net Revenue Retention was 99% as of June 30, 2026 compared to 102% as of June 30, 2025”
Churn (Smart Communities Solutions): 0.05% (Q1 2026 (three months ended March 31, 2026)) — “For the three months ended March 31, 2026 and 2025, our Customer Churn for our Smart Communities Solutions was 0.05% and 0.02%, respectively”
Net revenue retention (Customer): 105% (Q1 2026 (March 31, 2026)) — “Customer Net Revenue Retention was 105% as of March 31, 2026 compared to 114% as of March 31, 2025”
Net revenue retention (Property): 106% (Q1 2026 (March 31, 2026)) — “Property Net Revenue Retention was 106% as of March 31, 2026 compared to 102% as of March 31, 2025”
Net revenue retention (Customer): 110% (Dec 31, 2025) — “Customer Net Revenue Retention was 110% as of December 31, 2025 compared to 111% as of December 31, 2024.”
Net revenue retention (Property): 108% (Dec 31, 2025) — “Property Net Revenue Retention was 108% as of December 31, 2025 compared to 101% as of December 31, 2024 and 105% as of December 31, 2023.”
Churn (Smart Communities Solutions): 0.15% (FY2025) — “Customer Churn for our Smart Communities Solutions is 0.15% for the year ended December 31, 2025 compared to 0.07% and 0.02% for the years ended December 31, 2024 and 2023.”
Net revenue retention (Customer): 113% (as of September 30, 2025) — “Customer Net Revenue Retention was 113% as of September 30, 2025”
Net revenue retention (Property): 104% (as of September 30, 2025) — “Property Net Revenue Retention was 104% as of September 30, 2025 compared to 101% as of September 30, 2024”
Churn (Smart Communities Solutions): 0.05% (Q3 2025) — “For the three months ended September 30, 2025 and 2024, our Customer Churn for our Smart Communities Solutions was 0.05% and 0.01%, respectively”
Net revenue retention: 100% (Q3 2025) — “Our net revenue retention rate is well above 100%.”
Churn: 0.1% (Q2 2025) — “Churn is exceptionally low, less than 0.1% and net revenue retention continues to exceed 100%”
Net revenue retention (Customer): 108% (as of June 30, 2025) — “Customer Net Revenue Retention was 108% as of June 30, 2025”
Churn (Smart Communities Solutions): 0.08% (Q2 2025) — “For the three months ended June 30, 2025 and 2024, our Customer Churn for our Smart Communities Solutions was 0.08% and 0.03%, respectively”
SmartRent reported robust customer retention and improved average revenue per user in recent earnings.
Retention rate: 99.9% (Q1 2025) — “We've sustained a customer retention rate above 99.9% over the past three years.”
Net revenue retention (Customer): 114% (March 31, 2025) — “Customer Net Revenue Retention was 114% as of March 31, 2025”
Net revenue retention (Property): 102% (March 31, 2025) — “Property Net Revenue Retention was 102% as of March 31, 2025 compared to 105% as of March 31, 2024”
Churn (Smart Communities Solutions): 0.02% (Q1 2025) — “Our Customer Churn for our Smart Communities Solutions was 0.02% for the three months ended March 31, 2025 and March 31, 2024”
Net revenue retention (Customer): 111% (FY2024 (Dec 31, 2024)) — “Customer Net Revenue Retention was 111% as of December 31, 2024”
Net revenue retention (Property): 101% (FY2024 (Dec 31, 2024)) — “Property Net Revenue Retention was 101% as of December 31, 2024 compared to 105% as of December 31, 2023”
Churn (Smart Communities Solutions): 0.07% (FY2024 (Dec 31, 2024)) — “Customer Churn for our Smart Communities Solutions is 0.07% for the year ended December 31, 2024 compared to 0.02% and 0.01% for the years ended December 31, 2023 and 2022, respectively”
Net revenue retention: 101% (Q3 2024) — “Net Revenue Retention was 101% as of September 30, 2024.”
Churn (Smart Communities Solutions): 0.01% (Q3 2024) — “Our Customer Churn for our Smart Communities Solutions is 0.01% for the three months ended September 30, 2024”
Churn: 1% (Q3 2024) — “Our churn is about 100 and our net revenue retention remains above 100%”
Churn (Smart Communities Solutions): 0.05% (Q2 2024) — “Customer Churn for our Smart Communities Solutions is 0.05% for the three months ended June 30, 2024”
Net revenue retention: 103% (Q2 2024) — “Net Revenue Retention was 103% as of June 30, 2024”
Net revenue retention: 100% (Q2 2024) — “our net revenue retention rate north of 100%”
Churn (Smart Communities Solutions): 0.02% (FY2023) — “our Customer Churn rate for our Smart Communities Solutions is 0.02% for the year ended December 31, 2023 compared to 0.01% for the year ended December 31, 2022”
Net revenue retention (SaaS subscriptions): 105% (FY2023) — “our Net Revenue Retention was 105% for the year ended December 31, 2023”
Churn (core smart home deployment and stand-alone self-guided tour product combined): 0.01% (as of December 31, 2022) — “we have not experienced churn in our core smart home deployment since our inception. However, we have received cancellations on our stand-alone self-guided tour product...our churn rate is 0.01% as of December 31, 2022”
Churn (Overall (including stand-alone self-guided tour)): 0.01% (FY2021) — “We have not experienced churn in our core smart home deployment since our inception. However, we have received cancellations on our stand-alone self-guided tour product...our churn rate is 0.01% as of December 31, 2021.”
Churn: 0% (since inception) — “exceptional 0% customer churn since our inception”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.