NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Real estate & homebuilding  /  Stag Industrial, Inc.

Stag Industrial, Inc.

Real estate & homebuildingIndustrial REITSTAG
—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
75%
Retention
12 Feb 2026
2016–26
Years covered
12 entries in all

In their words

“Call it, 75% retention rate, and these leases roll throughout the year”
— William R. Crooker, President and CEO, Stag Industrial, Inc. · Earnings call, Q4 2025 · 12 Feb 2026
“Retention was 100% for the quarter and is 95% for the year”
— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q2 2020 · 29 Jul 2020
“Same-store cash NOI growth was driven by a retention rate of 87.5% and cash releasing spread 2.3%.”
— Bill Crooker, Chief Financial Officer (CFO), Stag Industrial, Inc. · Earnings call, Q1 2020 · 1 May 2020

NPS disclosures (0)

Search the database →

No NPS disclosures yet.

Retention disclosures (12)

Open in the retention database →

12 Feb 2026
Retention75%

Retention rate: 75% (Q4 2025) — “call it, 75% retention rate, and these leases roll throughout the year”

— William R. Crooker, President and CEO, Stag Industrial, Inc. · Earnings call, Q4 2025 · 12 Feb 2026
Earnings call, Q4 2025 ↗
29 Jul 2020
Retention95%

Retention rate: 95% (2020 YTD) — “Retention was 100% for the quarter and is 95% for the year”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q2 2020 · 29 Jul 2020
Earnings call, Q2 2020 ↗
1 May 2020
Retention87.5%

Retention rate: 87.5% (Q1 2020) — “Same-store cash NOI growth was driven by a retention rate of 87.5% and cash releasing spread 2.3%.”

— Bill Crooker, Chief Financial Officer (CFO), Stag Industrial, Inc. · Earnings call, Q1 2020 · 1 May 2020
Earnings call, Q1 2020 ↗
13 Feb 2020
Retention76.7%

Retention rate: 76.7% (FY2019) — “Retention for the quarter was 87.4% and 76.7% for the year. Same-store cash NOI growth was driven by our retention rate of 76.7%”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q4 2019 · 13 Feb 2020
Earnings call, Q4 2019 ↗
31 Oct 2019
Retention74%

Retention rate: 74% (YTD Q3 2019) — “Year-to-date same-store cash NOI has grown 1.9% driven by a retention rate of 74% and a cash releasing spreads of 11.4%.”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q3 2019 · 31 Oct 2019
Earnings call, Q3 2019 ↗
31 Jul 2019
Retention80.2%

Retention rate: 80.2% (YTD Q2 2019) — “Year-to-date same-store cash NOI has grown 2.2% driven by a retention rate of 80.2% and cash re-leasing spreads of 11.7%”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q2 2019 · 31 Jul 2019
Earnings call, Q2 2019 ↗
2 May 2018
Retention83%

Retention rate: 83% (Q1 2018) — “Notably, we achieved an 83% retention rate for the quarter.”

— Ben Butcher, Chief Executive Officer, Stag Industrial, Inc. · Earnings call, Q1 2018 · 2 May 2018
Earnings call, Q1 2018 ↗
16 Feb 2018
Retention59%

Retention rate: 59% (FY2017) — “These decisions produced great outcomes for our shareholders but ultimately resulted in the lower disclosed retention rates. The impact of these operational decisions reduced the retention metric from 73% to 59%”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q4 2017 · 16 Feb 2018
Earnings call, Q4 2017 ↗
17 Feb 2017
Retention69.1%

Retention rate: 69.1% (Q4 2016) — “We had a retention rate of 69.1% on the 1.8 million square feet expiring in the fourth quarter.”

— William Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q4 2016 · 17 Feb 2017
Earnings call, Q4 2016 ↗
4 Nov 2016
Retention92.4%

Retention rate: 92.4% (Q3 2016) — “We have retention rate of 92.4% on the 1.3 million square feet expiring in the third quarter.”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q3 2016 · 4 Nov 2016
Earnings call, Q3 2016 ↗
3 Aug 2016
Retention75%

Retention rate: 75% (Q2 2016) — “We had a retention rate of 75% on the 900,000 square feet expiring in the quarter.”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q2 2016 · 3 Aug 2016
Earnings call, Q2 2016 ↗
4 May 2016
Retention42.4%

Retention rate: 42.4% (Q1 2016) — “On the retention front, we have retention rate of 42.4% on the $1.3 million square feet expiring in the first quarter.”

— Bill Crooker, Chief Financial Officer, Stag Industrial, Inc. · Earnings call, Q1 2016 · 4 May 2016
Earnings call, Q1 2016 ↗

Lighthouse companies in Real estate & homebuilding

The whole vertical →

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.