HouseValues, Inc.
In their words
“Average monthly customer retention rate was 93.9% for the third quarter of 2011”
“Average monthly customer retention rate was 94.6% for the second quarter of 2011, among the highest”
“Average monthly customer retention increased to 94.4%, the same as third quarter 2010”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (27)
Retention rate: 93.9% (Q3 2011) — “average monthly customer retention rate was 93.9% for the third quarter of 2011”
Retention rate: 94.6% (Q2 2011) — “average monthly customer retention rate was 94.6% for the second quarter of 2011, among the highest”
Retention rate: 94.4% (Q1 2011) — “average monthly customer retention increased to 94.4%, the same as third quarter 2010”
Churn (real estate professionals): 6.2% (Q4 2010) — “The average monthly retention rate for our customers was 93.8% for the fourth quarter of 2010, a decline from the third quarter of 2010 retention rate of 94.4%”
Retention rate: 94.4% (Q3 2010) — “average monthly customer retention increased to 94.4%, one of the highest levels achieved in recent years”
Retention rate: 94.1% (Q2 2010) — “Average monthly retention rate (4) 94.1% for the second quarter of 2010”
Retention rate: 94.9% (Q1 2010) — “average monthly customer retention rate improved again to 94.9% for the first quarter of 2010”
Churn (real estate professional customers): 5.5% (Q4 2009) — “Average monthly retention rate (4) 94.5 % for the fourth quarter of 2009, an improvement over the third quarter of 2009 retention rate of 93.7%”
Retention rate: 93.7% (Q3 2009) — “Our average monthly customer retention rate was 93.7% for the third quarter of 2009, a decrease from 94.2% in the second quarter of 2009.”
Retention rate: 94.2% (Q2 2009) — “Our average monthly customer retention rate improved to 94.2% for the second quarter of 2009 from 92.8% in the first quarter of 2009.”
Retention rate: 92.8% (Q1 2009) — “Our customer retention rate improved in the first quarter to 92.8 percent compared to 92.2 percent in the fourth quarter of 2008.”
Retention rate: 92.2% (Q4 2008) — “The average monthly retention rate for our customers was 92.2% for the fourth quarter of 2008, a lower rate than the third quarter of 2008.”
Retention rate: 93.6% (Q2 2008) — “Average monthly retention rate (4) 93.6 % 92.5 % 91.4 % 91.2 % 91.4 % 90.3 %”
Retention rate: 92.5% (Q1 2008) — “Average monthly retention rate (3) 92.5 % 91.4 % 91.2 % 91.4 % 90.3 %”
Churn (core real estate customers): 9.8% (Q4 2007) — “Average monthly churn for our real estate business was 9.8% for the fourth quarter of 2007, up from 9.5% in the third quarter of 2007.”
Churn (real estate): 9.5% (Q3 2007, monthly) — “Average monthly churn for our real estate business was 9.5% for the third quarter of 2007, up from 9.1% in the second quarter of 2007”
Churn (real estate): 9.1% (Q2 2007, monthly) — “Average monthly churn for our real estate business was 9.1% for the second quarter of 2007, down from 10.4% in the first quarter of 2007”
Churn (core real estate): 10.4% (Q1 2007, monthly) — “Average monthly churn for our real estate business was 10.4% for the first quarter of 2007, up from 9.3% in the fourth quarter of 2006”
Churn (core real estate customers): 9.3% (Q4 2006) — “Average monthly churn for our real estate business was 9.3% for the fourth quarter of 2006, up from 7.6% in the third quarter of 2006”
Churn (real estate): 7.6% (Q3 2006) — “Average monthly churn for our real estate business was 7.6% for the third quarter of 2006, up from 7.4% in the second quarter of 2006.”
Churn (real estate): 7.4% (Q2 2006) — “Average monthly churn for our real estate business was 7.4% for the second quarter of 2006, up from 6.6% in the first quarter of 2006.”
Churn (real estate): 6.6% (Q1 2006) — “Average monthly churn for our real estate business was 6.6% for the first quarter of 2006, down from 7.0% in the fourth quarter of 2005.”
Churn (core customers): 7.2% (Q4 2005, monthly) — “Average monthly churn was 7.2% for the fourth quarter of 2005.”
Churn: 6.5% (Q3 2005) — “Our churn rate decreased slightly from 6.6% in the second quarter of 2005 to 6.5%.”
Churn: 6.6% (Q2 2005) — “Average monthly churn rate (3) 6.0 % 6.2 % 6.7 % 5.9 % 6.1 % 6.6 %”
Churn (core customers): 6.1% (Q1 2005 (Mar 31, 2005)) — “Average monthly churn rate (3) 6.1 % for Mar. 31, 2005; calculated by dividing the number of core customers who cancel during the quarter by the average core customers”
Churn: 6.2% (FY2004) — “Our average monthly churn rate for 2004 was 6.2%.”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.