Crown Castle Inc.
crowncastle.com ↗In their words
“Our longer-term churn expectations excluding the trailing Sprint churn is between 0.5% to 1.5%”
“We also expect to have just under 1% churn excluding Sprint in 2025...consisting of 2.8% from core leasing, 2.5% from escalators and negative 0.8% from churn”
“What we believe our churn is going to be between 1% and 2% per year. We were on the low end of that, obviously, in 2023...we think that churn in the industry is very low”
NPS disclosures (0)
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Retention disclosures (34)
Churn (DISH): 120% (FY2026) — “$120 million of DISH churn”
Churn (Sprint cancellations): 20% (FY2026) — “$20 million impact of Sprint cancellations”
Churn (towers): 1.5% (long-term) — “our longer-term churn expectations excluding the trailing Sprint churn is between 0.5% to 1.5%”
Churn (towers): 0.8% (2025) — “we also expect to have just under 1% churn excluding Sprint in 2025...consisting of 2.8% from core leasing, 2.5% from escalators and negative 0.8% from churn”
Churn (towers): 1.5% (long-term) — “what we believe our churn is going to be between 1% and 2% per year. We were on the low end of that, obviously, in 2023...we think that churn in the industry is very low”
Churn (fiber): 7.5% (2023) — “fiber business in the high single digits”
Churn (tower): 1.5% (2023) — “churn rates on the tower side outside of the Sprint rationalization in kind of that 1% to 2% range”
Churn (small cell): 1.5% (long-term) — “assuming churn of 1% to 2% is probably right”
Churn (fiber): 7.5% (2022) — “high single-digit churn...the 3% net growth in the fiber solutions business”
Churn (tower): 6% (2022) — “6% organic growth for our tower business”
Churn (tower (excluding Sprint)): 1.5% (2022+) — “we're pretty confident we'll be inside that -- in between that 1% and 2% churn in any years other than the specific years”
Churn (fiber): 3% (2022) — “we think that business will continue to grow around 3%”
Churn (tower): 1.5% (2022) — “going to about $60 million or 1.5% in 2022”
Churn (Fiber): 9% (Q1 2021) — “Yes. We are still churn is around 9% and then to top growth would be in the 12% plus range, netting to that 3%”
Churn (Overall): 1% (2021 guidance (long-term)) — “2021 churn is lower and it is kind of the lower end of our 1% to 2% long-term churn rate”
Churn (Towers): 2% (Q1 2020) — “we still have that elevated level of churn. It's about 2% on an annualized basis roughly. So about double our normalized churn”
Churn (Towers): 1% (2020 guidance (normalized)) — “After you get -- through 2020, we expect that the amount of churn that we see in the business comes back down towards the lower end of our guide of 1% to 2% annually”
Churn (Fiber solutions): 9% (2020 guidance) — “3% organic growth from our fiber solutions, inclusive of 9% churns and no contribution from escalators”
Churn (Small cell): 1% (2020 guidance) — “15% organic growth in our small cell business, inclusive of 1.5% contribution from escalators offset by 1% churn”
Churn (Towers): 2% (2020 guidance) — “5% organic growth from towers, inclusive of 3% contribution from escalators offset by 2% churn”
Churn (Overall): 2% (2019 (current year estimate)) — “our churn is in the 1% to 2% range. It's about 2% this year. About half of that is from the acquired network churn”
Churn (fiber solutions overall): 5% (fiber solutions (mid-single-digit growth rate net of high-single-digit churn)) — “mid-single-digit growth rate on the revenue basis for the fiber solutions business...that's net of high-single digits of churn. So the overall growth we think we'll get there is around 5%.”
Churn (fiber): 9% (2019 guidance) — “on the fiber side, we think it's high single digits. So we've talked about the fact that we think it's about 9% in 2019 in the outlook that we gave.”
Churn (towers): 1% (2019 guidance) — “on the tower side both for 2019 and years beyond, we think the churn rates are around 1% to 2%. And as you mentioned, we're going to be at the high end of that for 2019.”
Churn (fiber): 9% (Q3 2018) — “On the fiber side we are in the high single-digits range”
Churn (towers): 2% (Q3 2018) — “the tower churn is on the high end of our 1% to 2% range, so call it around 2% on towers.”
Churn (small cells): 1% (2018 outlook) — “On small cells, we're seeing about $55 million of new leasing for this year. Escalators are about half of what we see in towers, about 1.5% on average. The churn is in that 1% to 2% range, very low.”
Churn (fiber solutions): 8% (2018 outlook and longer-term) — “on the fiber solutions business, it's in the upper single digits on a per-year basis as a percentage of revenues.”
Churn (towers): 1.5% (2018 outlook and longer-term) — “we're about 1% to 2% on the towers side, and we think that that's a pretty good long-term view of what the churn is and pretty good for what would be in 2018.”
Churn (fiber (Lightower)): 9% (2018 outlook (fiber/Lightower)) — “light tower has grown the revenue in the high single digits per year and since we anticipate that to continue and if the churn rates will be included in that and those have also been in the high single digits on a percentage basis”
Churn (fiber (enterprise)): 9% (historical/ongoing) — “Historically, the business has seen churn in the neighborhood of about 9%, and the payback on the capital obviously, drives the continued investment.”
Churn (non-consolidation, non-renewals): 1% (Q4 2016) — “normal churn of the non-consolidation non-renewals is still in the 1% range, which is relatively consistent with where it has been”
Churn (normal churn (non-consolidation, non-renewals)): 0.9% (Q3 2016) — “I get to about $30 million of quote normal churn or 90 basis points which I think is probably below your historical experience”
Churn (normal churn (non-consolidation, non-renewals)): 1% (Q3 2016) — “a little around 1% is what we are seeing right now, yes. And it's a little less than what we have seen historically and talking bout historically, 1% is what we are seeing now”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.
