NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Real estate & homebuilding  /  Crown Castle Inc.

Crown Castle Inc.

crowncastle.com ↗
—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
20%
Churn
4 Feb 2026
2016–26
Years covered
34 entries in all

In their words

“Our longer-term churn expectations excluding the trailing Sprint churn is between 0.5% to 1.5%”
— Steven Moskowitz, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2024 · 13 Mar 2025
“We also expect to have just under 1% churn excluding Sprint in 2025...consisting of 2.8% from core leasing, 2.5% from escalators and negative 0.8% from churn”
— Steven Moskowitz, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2024 · 13 Mar 2025
“What we believe our churn is going to be between 1% and 2% per year. We were on the low end of that, obviously, in 2023...we think that churn in the industry is very low”
— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2023 · 25 Jan 2024

NPS disclosures (0)

Search the database →

No NPS disclosures yet.

Retention disclosures (34)

Open in the retention database →

4 Feb 2026
Churn120%

Churn (DISH): 120% (FY2026) — “$120 million of DISH churn”

— Sunit Patel, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2025 · 4 Feb 2026
Earnings call, Q4 2025 ↗
4 Feb 2026
Churn20%

Churn (Sprint cancellations): 20% (FY2026) — “$20 million impact of Sprint cancellations”

— Sunit Patel, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2025 · 4 Feb 2026
Earnings call, Q4 2025 ↗
13 Mar 2025
Churn1.5%

Churn (towers): 1.5% (long-term) — “our longer-term churn expectations excluding the trailing Sprint churn is between 0.5% to 1.5%”

— Steven Moskowitz, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2024 · 13 Mar 2025
Earnings call, Q4 2024 ↗
13 Mar 2025
Churn0.8%

Churn (towers): 0.8% (2025) — “we also expect to have just under 1% churn excluding Sprint in 2025...consisting of 2.8% from core leasing, 2.5% from escalators and negative 0.8% from churn”

— Steven Moskowitz, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2024 · 13 Mar 2025
Earnings call, Q4 2024 ↗
25 Jan 2024
Churn1.5%

Churn (towers): 1.5% (long-term) — “what we believe our churn is going to be between 1% and 2% per year. We were on the low end of that, obviously, in 2023...we think that churn in the industry is very low”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2023 · 25 Jan 2024
Earnings call, Q4 2023 ↗
20 Jul 2023
Churn7.5%

Churn (fiber): 7.5% (2023) — “fiber business in the high single digits”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q2 2023 · 20 Jul 2023
Earnings call, Q2 2023 ↗
20 Jul 2023
Churn1.5%

Churn (tower): 1.5% (2023) — “churn rates on the tower side outside of the Sprint rationalization in kind of that 1% to 2% range”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q2 2023 · 20 Jul 2023
Earnings call, Q2 2023 ↗
26 Jan 2023
Churn1.5%

Churn (small cell): 1.5% (long-term) — “assuming churn of 1% to 2% is probably right”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2022 · 26 Jan 2023
Earnings call, Q4 2022 ↗
21 Jul 2022
Churn7.5%

Churn (fiber): 7.5% (2022) — “high single-digit churn...the 3% net growth in the fiber solutions business”

— Crown Castle Inc. management · Earnings call, Q2 2022 · 21 Jul 2022
Earnings call, Q2 2022 ↗
21 Jul 2022
Churn6%

Churn (tower): 6% (2022) — “6% organic growth for our tower business”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q2 2022 · 21 Jul 2022
Earnings call, Q2 2022 ↗
27 Jan 2022
Churn1.5%

Churn (tower (excluding Sprint)): 1.5% (2022+) — “we're pretty confident we'll be inside that -- in between that 1% and 2% churn in any years other than the specific years”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2021 · 27 Jan 2022
Earnings call, Q4 2021 ↗
21 Oct 2021
Churn3%

Churn (fiber): 3% (2022) — “we think that business will continue to grow around 3%”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2021 · 21 Oct 2021
Earnings call, Q3 2021 ↗
21 Oct 2021
Churn1.5%

Churn (tower): 1.5% (2022) — “going to about $60 million or 1.5% in 2022”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2021 · 21 Oct 2021
Earnings call, Q3 2021 ↗
22 Apr 2021
Churn9%

Churn (Fiber): 9% (Q1 2021) — “Yes. We are still churn is around 9% and then to top growth would be in the 12% plus range, netting to that 3%”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q1 2021 · 22 Apr 2021
Earnings call, Q1 2021 ↗
22 Oct 2020
Churn1%

Churn (Overall): 1% (2021 guidance (long-term)) — “2021 churn is lower and it is kind of the lower end of our 1% to 2% long-term churn rate”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2020 · 22 Oct 2020
Earnings call, Q3 2020 ↗
30 Apr 2020
Churn2%

Churn (Towers): 2% (Q1 2020) — “we still have that elevated level of churn. It's about 2% on an annualized basis roughly. So about double our normalized churn”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q1 2020 · 30 Apr 2020
Earnings call, Q1 2020 ↗
27 Feb 2020
Churn1%

Churn (Towers): 1% (2020 guidance (normalized)) — “After you get -- through 2020, we expect that the amount of churn that we see in the business comes back down towards the lower end of our guide of 1% to 2% annually”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2019 · 27 Feb 2020
Earnings call, Q4 2019 ↗
17 Oct 2019
Churn9%

Churn (Fiber solutions): 9% (2020 guidance) — “3% organic growth from our fiber solutions, inclusive of 9% churns and no contribution from escalators”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2019 · 17 Oct 2019
Earnings call, Q3 2019 ↗
17 Oct 2019
Churn1%

Churn (Small cell): 1% (2020 guidance) — “15% organic growth in our small cell business, inclusive of 1.5% contribution from escalators offset by 1% churn”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2019 · 17 Oct 2019
Earnings call, Q3 2019 ↗
17 Oct 2019
Churn2%

Churn (Towers): 2% (2020 guidance) — “5% organic growth from towers, inclusive of 3% contribution from escalators offset by 2% churn”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2019 · 17 Oct 2019
Earnings call, Q3 2019 ↗
18 Apr 2019
Churn2%

Churn (Overall): 2% (2019 (current year estimate)) — “our churn is in the 1% to 2% range. It's about 2% this year. About half of that is from the acquired network churn”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q1 2019 · 18 Apr 2019
Earnings call, Q1 2019 ↗
24 Jan 2019
Churn5%

Churn (fiber solutions overall): 5% (fiber solutions (mid-single-digit growth rate net of high-single-digit churn)) — “mid-single-digit growth rate on the revenue basis for the fiber solutions business...that's net of high-single digits of churn. So the overall growth we think we'll get there is around 5%.”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2018 · 24 Jan 2019
Earnings call, Q4 2018 ↗
24 Jan 2019
Churn9%

Churn (fiber): 9% (2019 guidance) — “on the fiber side, we think it's high single digits. So we've talked about the fact that we think it's about 9% in 2019 in the outlook that we gave.”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2018 · 24 Jan 2019
Earnings call, Q4 2018 ↗
24 Jan 2019
Churn1%

Churn (towers): 1% (2019 guidance) — “on the tower side both for 2019 and years beyond, we think the churn rates are around 1% to 2%. And as you mentioned, we're going to be at the high end of that for 2019.”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2018 · 24 Jan 2019
Earnings call, Q4 2018 ↗
18 Oct 2018
Churn9%

Churn (fiber): 9% (Q3 2018) — “On the fiber side we are in the high single-digits range”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2018 · 18 Oct 2018
Earnings call, Q3 2018 ↗
18 Oct 2018
Churn2%

Churn (towers): 2% (Q3 2018) — “the tower churn is on the high end of our 1% to 2% range, so call it around 2% on towers.”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2018 · 18 Oct 2018
Earnings call, Q3 2018 ↗
19 Apr 2018
Churn1%

Churn (small cells): 1% (2018 outlook) — “On small cells, we're seeing about $55 million of new leasing for this year. Escalators are about half of what we see in towers, about 1.5% on average. The churn is in that 1% to 2% range, very low.”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q1 2018 · 19 Apr 2018
Earnings call, Q1 2018 ↗
25 Jan 2018
Churn8%

Churn (fiber solutions): 8% (2018 outlook and longer-term) — “on the fiber solutions business, it's in the upper single digits on a per-year basis as a percentage of revenues.”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2017 · 25 Jan 2018
Earnings call, Q4 2017 ↗
25 Jan 2018
Churn1.5%

Churn (towers): 1.5% (2018 outlook and longer-term) — “we're about 1% to 2% on the towers side, and we think that that's a pretty good long-term view of what the churn is and pretty good for what would be in 2018.”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q4 2017 · 25 Jan 2018
Earnings call, Q4 2017 ↗
19 Oct 2017
Churn9%

Churn (fiber (Lightower)): 9% (2018 outlook (fiber/Lightower)) — “light tower has grown the revenue in the high single digits per year and since we anticipate that to continue and if the churn rates will be included in that and those have also been in the high single digits on a percentage basis”

— Daniel Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2017 · 19 Oct 2017
Earnings call, Q3 2017 ↗
19 Jul 2017
Churn9%

Churn (fiber (enterprise)): 9% (historical/ongoing) — “Historically, the business has seen churn in the neighborhood of about 9%, and the payback on the capital obviously, drives the continued investment.”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q2 2017 · 19 Jul 2017
Earnings call, Q2 2017 ↗
26 Jan 2017
Churn1%

Churn (non-consolidation, non-renewals): 1% (Q4 2016) — “normal churn of the non-consolidation non-renewals is still in the 1% range, which is relatively consistent with where it has been”

— Jay Brown, Chief Executive Officer, Crown Castle Inc. · Earnings call, Q4 2016 · 26 Jan 2017
Earnings call, Q4 2016 ↗
21 Oct 2016
Churn0.9%

Churn (normal churn (non-consolidation, non-renewals)): 0.9% (Q3 2016) — “I get to about $30 million of quote normal churn or 90 basis points which I think is probably below your historical experience”

— Matthew Heinz, Analyst, Crown Castle Inc. · Earnings call, Q3 2016 · 21 Oct 2016
Earnings call, Q3 2016 ↗
21 Oct 2016
Churn1%

Churn (normal churn (non-consolidation, non-renewals)): 1% (Q3 2016) — “a little around 1% is what we are seeing right now, yes. And it's a little less than what we have seen historically and talking bout historically, 1% is what we are seeing now”

— Dan Schlanger, Chief Financial Officer, Crown Castle Inc. · Earnings call, Q3 2016 · 21 Oct 2016
Earnings call, Q3 2016 ↗

Lighthouse companies in Real estate & homebuilding

The whole vertical →

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.