QTS Realty Trust, Inc.
qtsdatacenters.com ↗In their words
“QTS maintained industry-leading NPS of 80+, approximately double the data center industry average.”
“QTS reports NPS over 80 in 2019, highest among data center providers.”
“QTS reported industry-leading Net Promoter Score increasing from 75 to 87, double that of the closest competitor.”
Disclosed NPS over time
Every Net Promoter Score QTS Realty Trust, Inc. has published, by date.
NPS disclosures (18)
(w) net promoter scores; (x) employee diversification measures;
2020 marked the fifth consecutive year QTS has led the data center industry in Net Promoter Score (NPS), achieving an industry-best NPS score of 80+, approximately double the average score of all data center companies.
QTS maintained industry-leading NPS of 80+, approximately double the data center industry average.
QTS reports NPS over 80 in 2019, highest among data center providers.
QTS announces industry-leading NPS for fourth consecutive year, demonstrating strong customer service.
QTS achieved an NPS score of 87 in 2019 which was approximately double the average NPS score for the data center industry. • We published one of the first Environmental, Social and Governance ("ESG") Initiatives reports in our industry and were pleased…
QTS reports industry-leading Net Promoter Score as result of digital transformation initiatives.
QTS reported industry-leading Net Promoter Score increasing from 75 to 87, double that of the closest competitor.
• For the third consecutive year, we have led the data industry in customer satisfaction as measured by Net Promoter Score (NPS). Most importantly, we believe that, as we come out of our Strategic Growth Plan, we have positioned ourselves to continue to…
QTS announced an industry-leading Net Promoter Score of 75, nearly double that of competitors, enabled by its Service Delivery Platform.
QTS announced an industry-leading Net Promoter Score of 75 for customer service and support.
QTS Realty Trust received industry-leading net promoter score award for third consecutive year.
QTS received an industry-leading Net Promoter Score for the third consecutive year.
…Customer Usage of Platform % of MRR from customers using more than one “C” Product * Enterprise Sale-Leaseback Net Promoter Score = 68 QTS CloudRamp™ Partnership 40% At IPO 65% Today Nearly double the Technology industry average Announced…
QTS reports industry-leading Net Promoter Scores as part of its eight consecutive years of five-nines facility uptime performance.
QTS released industry-leading 2016 Net Promoter Score results.
…º enhanced our 3C integrated services platform; and º provided complementary capabilities in security and compliance solutions. ü Increased our customer base by 24%. ü Achieved a customer net promoter score of 63.5% in survey conducted by Satmetrix.
QTS achieves industry-leading Net Promoter Score according to Satmetrix audit.
Retention disclosures (19)
Churn (data center leases): 3.5% (H1 2018) — “The rental churn rate for the three and six months ended June 30, 2018 was 1.8% and 3.5%, respectively.”
Churn (data center leases): 1.8% (Q1 2018) — “The rental churn rate for the three months ended March 31, 2018 was 1.8%.”
Churn: 8.4% (FY2017) — “For the year ended December 31, 2017, we experienced a rental churn rate of 8.4%”
Churn: 1.3% (Q3 2017) — “The rental churn rate for the three and nine months ended September 30, 2017 was 1.3%”
Churn: 1% (Q2 2017) — “The rental churn rate for the three and six months ended June 30, 2017 was 1.0%”
Churn: 3.3% (Q1 2017) — “The rental churn rate for the three months ended March 31, 2017 was 3.3%, the majority of which was the result of a single customer termination”
Churn: 5.6% (FY2016) — “For the year ended December 31, 2016, we experienced a rental churn rate of 5.6%. Rental churn is the MRR lost in the period from a customer intending to fully exit our platform.”
Churn: 1.1% (Q3 2016 (3 months)) — “The rental churn rate for the three and nine months ended September 30, 2016 was 1.1% and 4.8%, respectively.”
Churn: 1.3% (Q2 2016 (3 months)) — “The rental churn rate for the three and six months ended June 30, 2016 was 1.3% and 3.6%, respectively.”
Churn: 2.3% (Q1 2016) — “The rental churn rate for the three months ended March 31, 2016 was 2.3%.”
Churn (data center rental): 4% (FY2015) — “For the year ended December 31, 2015, we experienced a rental churn rate of 4.0%.”
Churn (rental/data center): 0.8% (Q3 2015) — “The rental churn rate for the three and nine months ended September 30, 2015 was 0.8% and 2.0%, respectively.”
Churn (rental/data center): 0.4% (Q1 2015) — “The rental churn rate for the three months ended March 31, 2015 was 0.4%.”
Churn (Data center rental): 6.2% (FY2014) — “For the year ended December 31, 2014, we experienced a rental churn rate of 6.2%”
Churn: 1.1% (Q3 2014) — “The rental churn rate for the three and nine months ended September 30, 2014 was 1.1% and 4.7%, respectively.”
Churn: 1.9% (Q2 2014) — “The rental churn rate for the three and six months ended June 30, 2014 was 1.9% and 3.4%, respectively.”
Churn (rental): 1.4% (Q1 2014) — “The rental churn rate for the three months ended March 31, 2014, was 1.4%.”
Churn: 5.7% (FY2013) — “For the year ended December 31, 2013, we experienced a rental churn rate of 5.7%.”
Churn (rental): 1.3% (Q3 2013) — “The rental churn rate for the three months ended September 30, 2013, was 1.3%.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.