Mid-America Apartment Communities, Inc.
maac.com ↗In their words
“Lease-over-lease growth rates on renewals accepted for January, February and March, all above 5%”
“Renewal rates that we've been able to get is about 11% in the third quarter on our lease-up properties”
“Lease-over-lease growth rates on renewals accepted for October, November, December, ranging between plus 4.5% and plus 4.9%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (17)
Retention rate: 5.2% (Q2 2026) — “renewal lease-over-lease rates were 5.2% for the quarter”
Retention rate: 5% (Q1 2026 (accepted Jan-Mar)) — “lease-over-lease growth rates on renewals accepted for January, February and March, all above 5%”
Retention rate (lease-up properties): 11% (Q3 2025) — “renewal rates that we've been able to get is about 11% in the third quarter on our lease-up properties”
Retention rate: 4.7% (Q4 2025 (Oct-Dec)) — “lease-over-lease growth rates on renewals accepted for October, November, December, ranging between plus 4.5% and plus 4.9%”
Retention rate: 4.5% (Q1 2025) — “renewal rates for the quarter showed strength, growing 4.5% on a lease-over-lease basis”
Retention rate: 4.2% (Q4 2024) — “Renewal rates for the quarter stayed strong, growing 4.2% on a lease-over-lease basis”
Retention rate: 4.1% (Q3 2024) — “renewals were what somewhere in the 4% range, 4.1%”
Retention rate: 4.25% (Q4 2024 (Nov-Dec)) — “renewal rates that we're getting for November and December in the 4.25% range”
Retention rate: 4.6% (Q2 2024) — “renewal rates for the quarter staying strong, growing 4.6% on a lease-over-lease basis”
Retention rate: 5% (Q1 2024) — “Renewal rates for the quarter stayed strong, growing 5%”
Retention rate: 4.8% (Q4 2023) — “renewal rates increasing 4.8%. Average physical occupancy was 95.5% and collections remained strong”
Retention rate: 5% (Q3 2023) — “renewal rates increasing 5%. Average physical occupancy was 95.7% resulting in revenue growth of 4.1%”
Retention rate: 6.3% (January 2020) — “January renewals effective during the month were up 6.3%. Our customer service scores improved to 110 basis points”
Retention rate: 4.5% (Q4 2020 (October-December signed)) — “October, November and December lease-over-lease renewal rates signed at this time are in the 4.5% to 5.5% range”
Retention rate: 4% (Q3 2020 (August-October signed)) — “August, September and October renewal accept rates are running ahead of prior years and signed lease-over-lease rates are in the 4% to 5% range”
Retention rate: 6% (Q4 2019) — “renewal rates continue to stay in the 6% to 7% range right now”
Retention rate: 6% (Q1 2019) — “early on, the first thing to take was renewal rates, where we remove those from 4 close to 6 now”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.