Prologis
prologis.com ↗In their words
“1% churn kind of numbers here, which is a very normal churn we see for our larger customers”
“Retention rate (Amazon (mission-critical facilities in Europe)): 95% (Q2 2022) — “in the last 18 months, our retention rate in that set of spaces, Amazon has been 95%”
“Our retention is going to be between 70% and 80%”
Disclosed NPS over time
Every Net Promoter Score Prologis has published, by date.
NPS disclosures (7)
Net Promoter Score: +51 – We achieved a Net Promoter Score of +51 on a scale of -100 to +100 in 2025, indicating strong customer loyalty. 10% – 10% of our 2025 employee bonus scorecard was linked to performance in areas related to Global Impact &…
Net Promoter Score: 48 – We achieved a Net Promoter Score of 48 on a scale of -100 to 100 in 2024, indicating strong customer loyalty. Top 10% – We were included in the Dow Jones Sustainability World Index in 2024 for sustainability performance among…
…Promotes) (1) 35% $4.40 $4.45 $4.50 $4.61 Same Store NOI Growth – Net Effective (2) 5% 3.75% 4.25% 4.75% 7.0% NPS Score (3) 10% 55 65 70 63 Essentials Contracted Sales 7.5% $55M $65M $75M $52.10M Essentials Contribution (4) 2.5% $65M $70M $75M…
Our "net promoter" score of 66 far exceeds the B2B average of 40, indicating our customers are very likely to recommend Prologis to a colleague.
…collaborative and innovative culture for our colleagues globally through training and skills development. · Our Net Promoter Score (NPS) increased by five points in 2020 – evidence of the success of CET and the work of our customer teams even…
global net promoter score (NPS) increased by 4 points to 56
Ranking among the best brands in the world, our NPS score is about 67% higher than the B2B average for commercial real estate. Strong NPS scores have been shown to correlate with faster revenue growth, higher customer retention and loyalty and decreased…
Retention disclosures (15)
Prologis Q3 results show period-end occupancy at 95.6% with strong customer retention metrics.
Retention rate: 70% (Q2 2023) — “70% is not a unusually low retention rate...very normal rate of retention for us”
Churn (larger customers with thousands of spaces): 1% — “1% churn kind of numbers here, which is a very normal churn we see for our larger customers”
Retention rate (Amazon (mission-critical facilities in Europe)): 95% (Q2 2022) — “in the last 18 months, our retention rate in that set of spaces, Amazon has been 95%”
Prologis reports customer retention dropped while food and beverage logistics demand increased 28% to nearly 49 million square feet.
Retention rate: 70% (Q3 2020) — “our retention is going to be between 70% and 80%”
Retention rate: 73% (Q3 2020) — “customer retention was 73% in the third quarter”
Retention rate (O&M portfolio): 78.4% (Q2 2020) — “customer retention rate of 78.4%”
Prologis maintains customer retention hovering around 80% while managing rent increases and occupancy.
Retention rate: 68.7% (2004) — “ProLogis' weighted average customer retention rate was 68.7% for all properties in 2004.”
Retention rate: 71.4% (FY2003) — “ProLogis' weighted average customer retention rate was 71.4% for all properties in 2003.”
Retention rate: 64.7% (2002) — “ProLogis' weighted average customer retention rate was 64.7% for all properties in 2002”
Retention rate: 63.4% (2001) — “ProLogis' weighted average customer retention rate was 63.4% in 2001”
Retention rate: 65.7% (FY2000) — “ProLogis' weighted average customer retention rate was 65.7% in 2000.”
Retention rate: 65.7% (FY2000) — “ProLogis' weighted average customer retention rate was 65.7% in 2000.”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.