Walker & Dunlop, Inc.
In their words
“W&D's net promoter score year-to-date is 86, a number well above the financial services industry average and a reflection of the exceptional people, technology and client focus of Walker & Dunlop.”
“Walker & Dunlop is known for operational excellence, our margins have been industry-leading since we went public in 2010, and our net promoter score of 95 reflects amazing client satisfaction with our operations and service.”
“The answer to that question on a scale of negative 100 to positive 100 is your Net Promoter Score. The average Net Promoter Score in the financial services is 44.”
Disclosed NPS over time
Every Net Promoter Score Walker & Dunlop, Inc. has published, by date.
NPS disclosures (5)
…MIKKELSEN EVP & Co - Head of Capital Markets INVESTOR DAY 2026 CLIENT - CENTRIC BUSINESS MODEL INVESTOR DAY 2026 38 NET PROMOTER SCORE Walker & Dunlop Net Promoter Score INVESTOR DAY 2026 39GS1 ROLE OF CAPITAL MARKETS FEEDS THE SERVICING PORTFOLIO…
W&D's net promoter score year-to-date is 86, a number well above the financial services industry average and a reflection of the exceptional people, technology and client focus of Walker & Dunlop.
…Maintained a high Net Promoter Score (NPS) of 87.5 (vs. financial services benchmark of 44) Impact the communities where Walker & Dunlop provides services to increase the supply of affordable housing, give back, and create community ●
Walker & Dunlop is known for operational excellence, our margins have been industry-leading since we went public in 2010, and our net promoter score of 95 reflects amazing client satisfaction with our operations and service.
The answer to that question on a scale of negative 100 to positive 100 is your Net Promoter Score. The average Net Promoter Score in the financial services is 44.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.