NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Real estate & homebuilding  /  CBRE Group

CBRE Group

Real estate & homebuildingProperty ServicesCBREFortune 500 #109
cbre.com ↗
—
Latest disclosed NPS
no score published
3
NPS entries
0 with a number
2018–24
Years covered
4 entries in all

In their words

“Relationships and now we have about half of our growth coming from those existing clients and that is allowing us to expand obviously the services that we provide and that is supported by increasing strong NPS scores around customer satisfaction.”
— Leah C. Stearns - Chief Financial Officer, CBRE Group · Earnings call, Q2 2019 · 1 Aug 2019
“CBRE Group maintains high client retention rate with strong relationships with Fortune 100 companies, indicating a robust customer base.”
— reported by markets.businessinsider.com · 22 Sep 2024
“Aggregator We Are Investing Significantly in Enabling Technologies For our clients For our professionals Success Measures: NPS Higher win rates Experience ‘platform as a service’ (patent pending) 80+ active client opportunities with…”
— CBRE Group · SEC 8-K filing · filed 7 Mar 2019

NPS disclosures (3)

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1 Aug 2019
NPSProgram

…relationships and now we have about half of our growth coming from those existing clients and that is allowing us to expand obviously the services that we provide and that is supported by increasing strong NPS scores around customer satisfaction.

— Leah C. Stearns - Chief Financial Officer, CBRE Group · Earnings call, Q2 2019 · 1 Aug 2019
Earnings call, Q2 2019 ↗
7 Mar 2019
NPSProgram

…aggregator We Are Investing Significantly in Enabling Technologies For our clients For our professionals Success Measures: NPS Higher win rates Experience ‘platform as a service’ (patent pending) 80+ active client opportunities with…

— CBRE Group · SEC 8-K filing · filed 7 Mar 2019
SEC 8-K filing ↗
8 Mar 2018
NPSProgram

Client Satisfaction (NPS)

— CBRE Group · SEC filing · filed 8 Mar 2018
SEC filing ↗

Retention disclosures (1)

Open in the retention database →

22 Sep 2024
Retentionup

CBRE Group maintains high client retention rate with strong relationships with Fortune 100 companies, indicating a robust customer base.

— reported by markets.businessinsider.com · 22 Sep 2024
markets.businessinsider.com ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.