PulteGroup
pultegroup.com ↗In their words
“I am proud to report that our customer surveys are now showing PulteGroup, Inc.'s Net Promoter Score, as measured one full year after the initial delivery of the home, has risen to a score of 65.”
“We don't talk about it enough, but I want to recognize their divisions for reaching record build quality, and record Net Promoter Scores. All while creating a culture that once again put PulteGroup on Fortune's Top 100 Best Companies to Work For list…”
“It's a win for our company and I think our customers are getting great satisfaction and high kind of overall net promoter scores and things of that nature by being with our internal mortgage company.”
Disclosed NPS over time
Every Net Promoter Score PulteGroup has published, by date.
NPS disclosures (6)
PulteGroup's Net Promoter Score remains among the highest in company history in 2026, with a Build Quality Index of 97.
PulteGroup's Net Promoter Score climbed to 65 one year after delivery, on par with high-service consumer brands.
I am proud to report that our customer surveys are now showing PulteGroup, Inc.'s Net Promoter Score, as measured one full year after the initial delivery of the home, has risen to a score of 65.
We don't talk about it enough, but I want to recognize their divisions for reaching record build quality, and record Net Promoter Scores. All while creating a culture that once again put PulteGroup on Fortune's Top 100 Best Companies to Work For list…
It's a win for our company and I think our customers are getting great satisfaction and high kind of overall net promoter scores and things of that nature by being with our internal mortgage company.
They do a great job serving only us as a builder and their customer satisfaction scores and net promoter scores are off the charts and so we think it's actually a better experience for our consumers at the same time.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.