South Hertfordshire United Kingdom Fund Ltd
In their words
“Virgin Media's average monthly on-net cable customer churn improved to 1.2% for the three months ended December 31, 2008, from an average monthly churn of 1.4% for the same period in 2007.”
“Churn 1.4%. Customer churn is calculated by taking total disconnects during the month divided by average customers”
“Churn 1.0%. Customer churn is calculated by taking total disconnects during the month divided by average customers”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (35)
Churn: 1.2% (Q1 2011) — “Average monthly churn (1) 1.2 % [as of March 31, 2011]”
Churn (Virgin Media): 1.5% (Q3 2010) — “Average monthly churn (1) 1.5 % 1.2 % 1.1 % 1.4 % 1.5 %”
Churn (Virgin Media): 1.2% (Q2 2010) — “Average monthly churn (1) 1.2 % 1.1 % 1.4 % 1.5 % 1.3 %”
Churn (Virgin Media): 1.1% (Q1 2010) — “Average monthly churn (1) 1.1 % 1.4 % 1.5 % 1.3 % 1.2 %”
Churn: 1.5% (Q3 2009) — “Average monthly churn (1) 1.5 % ... December 31, September 30, 2009”
Churn (Virgin Media UK): 1.3% (Q2 2009 (six months ended June 30, 2009)) — “Average monthly churn (3) 1.3 % 1.2 % 1.3 % 1.8 % 1.6 %”
Churn: 1.2% (Q1 2009) — “Average monthly churn (3) 1.2 % 1.3 % ... March 31, 2009”
Churn (On-net cable customers): 1.2% (Q4 2008 (monthly average)) — “Virgin Media's average monthly on-net cable customer churn improved to 1.2% for the three months ended December 31, 2008, from an average monthly churn of 1.4% for the same period in 2007.”
Churn: 1.8% (Q3 2008 (six months ended June 30, 2008)) — “Average monthly churn 1.8% for the quarter ended June 30, 2008”
Churn: 1.2% (Q1 2008) — “Average monthly churn(3) 1.2 % for three months ended March 31, 2008”
Churn (Virgin Media UK customers): 1.6% (Q3 2007 (September 30, 2007)) — “Average monthly churn (3) 1.6% [at September 30, 2007 vs] 1.8% [at December 31, 2006]”
Churn (Virgin Media UK customers): 2% (Q2 2007 (June 30, 2007)) — “Average monthly churn(3) 2.0% [at June 30, 2007 vs] 1.8% [at December 31, 2006]”
Churn: 1.7% (Q1 2007) — “Churn(3) 1.7% at March 31, 2007”
Churn: 1.7% (Q3 2006) — “Churn (4) 1.7 % 1.0 % ... September 30, 2006 2005”
Churn: 1.4% (Q2 2006) — “Churn 1.4%. Customer churn is calculated by taking total disconnects during the month divided by average customers”
Churn: 1% (Q1 2006) — “Churn 1.0%. Customer churn is calculated by taking total disconnects during the month divided by average customers”
Churn (South Hertfordshire Fund (NTL)): 1% (December 31, 2005) — “Churn (4) 1.0 % 1.3 % (4) Customer churn is calculated by taking the total disconnects during the month and dividing them by the average number of customers during the month.”
Churn (NTL residential): 3% (2005) — “controllable customer churn (excluding movers) has dropped to below 3% annualized with 'service related churn' at 0.7% annualized”
Churn: 1.2% (Q2 2005) — “Churn(4) 1.2 % 1.3 % ... Average monthly churn during the quarter”
Churn: 1% (Q1 2005) — “Churn(4) 1.0 % 1.3 % ... Average monthly churn during the quarter”
Churn (U.K. residential customers): 1.3% (December 31, 2004) — “Churn (4) 1.3 % 1.1 % ... Customer churn is calculated by taking the total disconnects during the month and dividing them by the average number of customers during the month.”
Churn: 0.9% (Q2 2004) — “Monthly customer churn is calculated by taking the total disconnects during the month and dividing them by the average number of customers during the month”
Churn: 1.2% (Q3 2004) — “Monthly customer churn is calculated by taking the total disconnects during the month and dividing them by the average number of customers during the month”
Churn (NTL overall): 13.4% (FY2003) — “deactivations declined from 467,100, or a 16.8% average customer churn rate in 2002 to 376,300, or a 13.4% average customer churn rate in 2003”
Churn: 12.6% (FY2003) — “Annualized Churn(4) 12.6 % 12.9 %”
Churn: 12.8% (Q3 2003 (September 30, 2003)) — “Annualized Churn (4) 12.8 % 12.9 %”
Churn: 10.7% (June 30, 2003) — “Annualized Churn (4) 10.7 % 12.9 % [comparing June 30, 2003 to December 31, 2002]”
Churn: 11.7% (Q1 2003) — “Churn (4) 11.7 % 12.9 % for quarters ended March 31, 2003 and December 31, 2002”
Churn: 15.9% (Q4 2002) — “NTL's churn rate declined from 21.3% in the fourth quarter of 2001 to 15.9% in the fourth quarter of 2002”
Churn: 12.9% (Dec 31 2002) — “Churn (4) 12.9 %”
Churn: 14.7% (September 30, 2002) — “Churn (4) 14.7 % ... Churn is the number of customers not continuing with any of the company's products expressed as a percentage of the total number of customers.”
Churn: 17.7% (Q4 2001) — “Our average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
Churn: 21.3% (Q4 2001) — “Our average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
Churn (NTL UK excluding involuntary disconnects): 17.7% (Q4 2001) — “The average churn rate for the same period excluding involuntary disconnects would have been 17.7% on an annualized basis.”
Churn (NTL UK): 21.3% (Q4 2001) — “The average churn rate for the quarter ending December 31, 2001 was 21.3% on an annualized basis.”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.