NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Real estate & homebuilding  /  Elme Communities

Elme Communities

Real estate & homebuildingResidential REITELME
—
Latest disclosed NPS
no score published
0
NPS entries
0 with a number
65%
Retention
2 May 2024
2016–24
Years covered
14 entries in all

In their words

“Same-store resident retention was 65% during the quarter”
— Tiffany Butcher, Chief Operating Officer, Elme Communities · Earnings call, Q1 2024 · 2 May 2024
“We continue to experience very strong resident retention, averaging 61% during the quarter”
— Tiffany Butcher, Chief Operating Officer, Elme Communities · Earnings call, Q3 2023 · 27 Oct 2023
“Averaging 64% during the first quarter for our same-store portfolio”
— Paul T. McDermott, President and Chief Executive Officer, Elme Communities · Earnings call, Q1 2023 · 28 Apr 2023

NPS disclosures (0)

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Retention disclosures (14)

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2 May 2024
Retention65%

Retention rate: 65% (Q1 2024) — “Same-store resident retention was 65% during the quarter”

— Tiffany Butcher, Chief Operating Officer, Elme Communities · Earnings call, Q1 2024 · 2 May 2024
Earnings call, Q1 2024 ↗
27 Oct 2023
Retention61%

Retention rate: 61% (Q3 2023) — “we continue to experience very strong resident retention, averaging 61% during the quarter”

— Tiffany Butcher, Chief Operating Officer, Elme Communities · Earnings call, Q3 2023 · 27 Oct 2023
Earnings call, Q3 2023 ↗
28 Apr 2023
Retention64%

Retention rate: 64% (Q1 2023) — “averaging 64% during the first quarter for our same-store portfolio”

— Paul T. McDermott, President and Chief Executive Officer, Elme Communities · Earnings call, Q1 2023 · 28 Apr 2023
Earnings call, Q1 2023 ↗
17 Feb 2023
Retention62%

Retention rate: 62% (Q4 2022) — “Retention was 62% during the quarter, which is a slight sequential increase”

— Steve Riffee, Executive Vice President and Chief Financial Officer, Elme Communities · Earnings call, Q4 2022 · 17 Feb 2023
Earnings call, Q4 2022 ↗
28 Oct 2022
Retention60%

Retention rate: 60% (Q3 2022) — “Retention was 60% during the quarter”

— Elme Communities management · Earnings call, Q3 2022 · 28 Oct 2022
Earnings call, Q3 2022 ↗
30 Apr 2022
Retention71%

Retention rate: 71% (Q1 2022) — “Retention remained very strong at 71% during the first quarter”

— Steve Riffee, Executive Vice President and Chief Financial Officer, Elme Communities · Earnings call, Q1 2022 · 30 Apr 2022
Earnings call, Q1 2022 ↗
18 Feb 2022
Retention72%

Retention rate: 72% (Q4 2021) — “Retention was very strong during the quarter at 72%, higher than expected”

— Steve Riffee, Chief Financial Officer, Elme Communities · Earnings call, Q4 2021 · 18 Feb 2022
Earnings call, Q4 2021 ↗
16 Feb 2018
Retention68%

Retention rate (office): 68% (Q4 2017) — “Our office tenant retention rate in the fourth quarter was approximately 68%”

— Steve Riffee, Chief Financial Officer, Elme Communities · Earnings call, Q4 2017 · 16 Feb 2018
Earnings call, Q4 2017 ↗
27 Apr 2017
Retention80%

Retention rate (office): 80% (Q1 2017) — “Overall, we achieved an approximately 80% tenant retention rate in office in the first quarter”

— Steve Riffee, Chief Financial Officer or similar financial executive, Elme Communities · Earnings call, Q1 2017 · 27 Apr 2017
Earnings call, Q1 2017 ↗
17 Feb 2017
Retention80%

Retention rate (retail): 80% (FY2016) — “2016 retail tenant retention rate to approximately 80%”

— Steve Riffee, Elme Communities · Earnings call, Q4 2016 · 17 Feb 2017
Earnings call, Q4 2016 ↗
17 Feb 2017
Retention70%

Retention rate (office): 70% (FY2016) — “2016 office tenant retention rate to approximately 70%”

— Steve Riffee, Elme Communities · Earnings call, Q4 2016 · 17 Feb 2017
Earnings call, Q4 2016 ↗
28 Oct 2016
Retention98%

Retention rate (retail): 98% (Q3 2016) — “retail, our retention rate was 98%”

— Paul McDermott, President and Chief Executive Officer, Elme Communities · Earnings call, Q3 2016 · 28 Oct 2016
Earnings call, Q3 2016 ↗
30 Apr 2016
Retention95%

Retention rate (retail): 95% (Q1 2016) — “tenant retention rate in retail was 95% this quarter”

— Stephen Riffee, Elme Communities · Earnings call, Q1 2016 · 30 Apr 2016
Earnings call, Q1 2016 ↗
30 Apr 2016
Retention79%

Retention rate (office): 79% (Q1 2016) — “tenant retention rate in office was 79% this quarter”

— Stephen Riffee, Elme Communities · Earnings call, Q1 2016 · 30 Apr 2016
Earnings call, Q1 2016 ↗

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About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.