NPS Intelligence (beta)

For instance, at Atria Senior Living, we've seen a third consecutive year of improvement in Net Promoter Scores signaling growing advocacy among residents and their families and continued outperformance versus industry benchmarks.

Retention rate (Outpatient Medical): 85% (Q3 2023) — “We started this portfolio at 77% occupancy. We just completed our first quarter of running this portfolio. We had an 85% retention rate”

Retention rate (MOB (Medical Office Business)): 92% (Q4 2021) — “MOB new leasing was up approximately 55% and customer retention was 92% for the quarter.”

Retention rate (Medical Office): 90% (Q1 2020) — “retention rates, yes, the 90% for the quarter and 94% for March and for April is at 98%”

Retention rate (MOB (Medical Office Business)): 92% (Q4 2019) — “achieved a very strong 92% tenant retention rate for the quarter and 86% for the full year”

Retention rate: 87% (Q1 2019) — “increased our renewal rates, which we're very proud of at 87%”

Retention rate (MOB (Medical Office Business)): 80% (FY 2018) — “Tenant retention in 2018 was strong at 80%”

Retention rate (Medical Office Business): 80% (YTD Q3 2017) — “tenant retention that exceeds 80% year-to-date. This retention rate underlines the strength”