NPS Intelligence (beta)

Enhanced Resident Experience Record-high 4.6 (out of 5) average resident satisfaction survey score and Net Promoter Score of 49 for full-year 2021; continued rollout of resident-friendly and environmentally friendly ancillary services, including smart…

Enhanced Resident Loyalty Record-high 4.6 (out of 5) average resident satisfaction survey score and Net Promoter Score (“NPS”) of 45 for full-year 2020; continued rollout of resident-friendly and environmentally friendly ancillary services, including…

…Loyalty Record low resident turnover rate of 30.1%, and 4.3 (out of 5) average resident satisfaction survey score, NPS score of 32 for full-year 2019 vs. a target of 30 for full-year 2019 4.5% (2)(3) Same Store Core Revenue Growth year-over-year On a…

…quarter of 2017, relative to our two largest single-family rental peer companies determined at the beginning of the performance period); and (4) a resident satisfaction score (derived from resident surveys based on our Net Promoter Score methodology).

…the fourth fiscal quarter of 2016 through the third fiscal quarter of 2017, relative to INVH’s two largest single-family rental peer companies); and a resident satisfaction score (derived from resident surveys based on Net Promoter Score methodology).

…the fourth fiscal quarter of 2016 through the third fiscal quarter of 2017, relative to INVH’s two largest single-family rental peer companies); and a resident satisfaction score (derived from resident surveys based on Net Promoter Score methodology).

…fiscal quarter of 2016 through the third fiscal quarter of 2017, relative to the Company’s two largest single-family rental peer companies); and a resident satisfaction score (derived from resident surveys based on Net Promoter Score methodology).

Invitation Homes reports a renewal rate of 76.7% as of Q2 2026 in SEC 8-K filing.

Retention rate: 75% (Q4 2025) — “renewal rate of 75% roughly of our book of business, it's pretty obvious that people who are renting want to continue to rent”

Retention rate: 4.5% (Q3 2025) — “same-store renewal rate growth of 4.5% or 30 basis points higher than our third quarter result last year”

Retention rate: 80% (Q1 2025) — “nearly 80% renewal rate during the first quarter, which we believe validates our long-standing resident centric approach”

Retention rate: 80% (Q3 2024) — “an 80% renewal rate is super healthy. So overall occupancy is about where we see normally”

Retention rate: 6.9% (Q3 2023) — “our September renewal rate is 6.9%. What that tells you is we still are in this really strong fundamentals”

Retention rate: 79% (Q2 2022) — “low turnover, or 79% renewal rate, the BBB things, the rating that I talked about”

Retention rate: 9.7% (Q1 2022) — “new lease rate growth of 14.8% for the quarter and renewal rate growth up 9.7%”

Retention rate: 5.1% (Q3 2019) — “Renewal rate year-to-date through Q3 has been 5.1% it's really strong from 4.8% last year”