Array Digital Infrastructure Inc
In their words
“Fiber churn, which was 0.9% in the quarter, lower than our overall broadband turn”
“Postpaid handset churn was 1.10%, up from 1.01% a year ago. This was driven primarily by voluntary churn”
“We recently received a Net Promoter Score of 40, which is an amazing loyalty score. This is especially important right now, given expectations about what you're hearing in the press around the great resignation.”
Disclosed NPS over time
Every Net Promoter Score Array Digital Infrastructure Inc has published, by date.
NPS disclosures (6)
And we're seeing a strong correlation in the percent of traffic handled by our mid-band network and a corresponding increase in both perception and a higher Net Promoter Score, and we're excited about the value this network is delivering to both our…
…As of June 2023, our NPS is higher than the big 3 carriers in our footprint. You'll see on the slide, we've gone from fourth place to first place in likelihood to recommend by current customers.
But then we also -- because of the infrastructure subsidy that comes with that tower, we have the opportunity to improve our wireless operating metrics, improved coverage, improved customer experience, improved NPS, improved gross adds, improved churn.
We recently received a Net Promoter Score of 40, which is an amazing loyalty score. This is especially important right now, given expectations about what you're hearing in the press around the great resignation.
We also made important progress on key operational initiatives to improve the speed and quality of services delivered to our customers, which helped drive our NPS score to 47 from 33 in 2016.
The response to the campaign has been very encouraging, and we believe it's positively affected our Net Promoter Score, which is up meaningfully in the past few months.
Retention disclosures (240)
Churn (Postpaid): 1.29% (Q2 2025, monthly) — “Churn rate 1.29 % 1.21 % 1.29 % 1.25 % 1.16 %”
Churn (Postpaid Handsets): 1.08% (YTD 2025) — “Churn Handsets 1.08 % 1.00 %”
Churn (Postpaid Connected Devices): 2.36% (Q2 2025) — “Churn Connected Devices 2.36 % 2.47 %”
Churn (Postpaid Handsets): 1.12% (Q2 2025) — “Churn Handsets 1.12 % 0.97 %”
Churn (residential fiber): 0.9% (Q1 2025) — “fiber churn, which was 0.9% in the quarter, lower than our overall broadband turn”
Churn (Postpaid): 1.22% (Q1 2025, monthly) — “Churn rate 1.21 % 1.29 % 1.25 % 1.16 % 1.22 %”
Churn (Postpaid total): 1.21% (Q1 2025) — “Total Churn 1.21 % 1.22 %; Total postpaid handset net losses decreased”
Churn (Postpaid connected devices): 2.53% (FY2024) — “Connected Devices 2.53 % 2.77 % 2.95 %”
Churn (Total postpaid): 1.23% (FY2024) — “Total Churn 1.23 % 1.31 % 1.34 %”
Churn (Postpaid handsets): 1.04% (FY2024) — “Churn Handsets 1.04 % 1.10 % 1.12 %”
Churn (prepaid): 3.3% (Q3 2024) — “Prepaid Churn rate 3.30%”
Churn (postpaid handsets): 1.25% (Q3 2024) — “Both postpaid and prepaid churn improved; Churn rate 1.25% (Handsets 1.07%)”
Churn (Postpaid Handsets): 1.07% (Q3 2024) — “Churn Handsets 1.07 % 1.11 % 1.02 % 1.06 %”
Churn (Connected Devices): 2.47% (Q2 2024) — “Connected Devices 2.47 % 2.65 % 2.50 % 2.72 %”
Churn (Postpaid Handsets): 0.97% (Q2 2024) — “Churn Handsets 0.97 % 1.01 % 1.00 % 1.03 %”
Churn (prepaid): 3.6% (Q2 2024) — “Prepaid Churn rate 3.60%”
Churn (postpaid total): 1.16% (Q2 2024) — “Total Churn 1.16% for Q2 2024 vs 1.21% in Q2 2023”
Churn (Prepaid): 4.06% (Q1 2024) — “Prepaid Churn rate 4.06%, monthly average”
Churn (Postpaid handsets): 1.22% (Q1 2024) — “Postpaid churn rate 1.22% (Handsets 1.03%), down 4% year-over-year; monthly churn rate”
Churn (Postpaid connected devices): 2.52% (Q1 2024) — “Churn Connected Devices 2.52% for Q1 2024”
Churn (Postpaid handsets): 1.03% (Q1 2024) — “Churn Handsets 1.03% for Q1 2024”
Churn (prepaid): 3.87% (Q4 2023) — “Prepaid Churn rate 3.87%”
Churn (postpaid handsets): 1.44% (Q4 2023) — “Churn rate 1.44% (Handsets 1.22%)”
Churn (Postpaid connected devices): 2.77% (FY2023) — “Connected Devices 2.77 % 2.95 %”
Churn (Postpaid handsets): 1.1% (FY2023) — “Churn Handsets 1.10 % 1.12 %”
Churn (Postpaid total): 1.31% (FY2023) — “Total Churn 1.31 % 1.34 %”
Churn (Prepaid): 3.68% (Q3 2023) — “Churn rate 3.68% [Prepaid]”
Churn (postpaid total): 1.3% (Q3 2023) — “Total Churn 1.30% [Q3 2023] vs 1.42% [Q3 2022]”
Churn (Prepaid): 4.18% (Q2 2023) — “Churn rate 4.18% [Prepaid]”
Churn (Postpaid handsets): 1.21% (Q2 2023) — “Churn rate 1.21% [Handsets]; reduced postpaid handset churn 8%”
Churn (Prepaid): 4.63% (Q1 2023) — “Churn rate 4.63% [Prepaid]”
Churn (postpaid total): 1.27% (Q1 2023) — “Total Churn 1.27% [Q1 2023] vs 1.30% [Q1 2022]”
Churn (Prepaid): 4.11% (Q4 2022) — “Churn rate 4.11% [Prepaid]”
Churn (Postpaid handsets): 1.35% (Q4 2022) — “Churn rate 1.35% [Handsets]”
Churn (Postpaid handsets): 1.12% (FY2022) — “Churn Handsets 1.12 % 0.96 %”
Churn (Postpaid total): 1.34% (FY2022) — “Total Churn 1.34 % 1.18 % (FY2022 vs FY2021)”
Churn (Postpaid handsets): 1.42% (Q3 2022) — “Churn rate 1.42 % ... Handsets 1.15 %”
Churn (Postpaid Connected Devices): 3.4% (Q3 2022) — “Churn Connected Devices 3.40 % 2.59 %”
Churn (Postpaid Handsets): 1.15% (Q3 2022) — “Churn Handsets 1.15 % 0.95 %”
Churn (Prepaid): 4.07% (Q2 2022) — “Prepaid Churn rate 4.07%”
Churn (Postpaid Connected Devices): 2.73% (Q2 2022) — “Churn Connected Devices 2.73 % 2.69 %”
Churn (Prepaid): 4.84% (Q1 2022) — “Prepaid Churn rate 4.84%”
Churn (Postpaid Handsets): 1.3% (Q1 2022) — “Churn rate 1.30% Handsets 1.10%”
Churn (Postpaid Connected Devices): 2.7% (Q1 2022) — “Churn Connected Devices 2.70 % 2.53 %”
Churn (Postpaid Handsets): 1.1% (Q1 2022) — “Churn Handsets 1.10 % 0.92 %; Total postpaid handset net losses increased due to higher defections”
Churn (postpaid handset): 1.1% (Q4 2021) — “Postpaid handset churn was 1.10%, up from 1.01% a year ago. This was driven primarily by voluntary churn”
Churn (Prepaid): 4.39% (Q4 2021) — “Prepaid Churn rate 4.39%”
Churn (Postpaid Handsets): 1.35% (Q4 2021) — “Churn rate 1.35% Handsets 1.10%”
Churn (Postpaid): 1.18% (FY2021) — “Total postpaid Churn 1.18% in 2021 vs. 1.09% in 2020”
Churn (Prepaid): 4.09% (Q3 2021) — “Prepaid Churn rate 4.09 % 3.66 % 4.37 % 4.24 % 3.59 %”
Churn (Postpaid Handsets): 1.15% (Q3 2021) — “Churn rate 1.15 % 1.11 % 1.12 % 1.21 % 1.06 %. Handsets 0.95 %”
Churn (Postpaid Handsets): 0.95% (Q3 2021) — “Postpaid handset churn 0.95% for Q3 2021”
Churn (Postpaid handsets): 0.88% (Q2 2021) — “Churn Handsets 0.88 % 0.71 %”
Churn (Postpaid total): 1.11% (Q2 2021) — “Total Churn 1.11 % 0.89 %. Total postpaid handset net additions decreased for the three months ended June 30, 2021”
Churn (Prepaid): 3.66% (Q2 2021) — “Prepaid Churn rate 3.66 % 4.37 % 4.24 % 3.59 % 4.05 %”
Churn (Prepaid): 4.37% (Q1 2021) — “Prepaid Churn rate 4.37 % 4.24 % 3.59 % 4.05 % 4.67 %”
Churn (Postpaid handsets): 0.92% (Q1 2021) — “Churn Handsets 0.92 % 0.95 %”
Churn (Postpaid total): 1.12% (Q1 2021) — “Total Churn 1.12 % 1.21 %. Total postpaid handset net losses decreased for the three months ended March 31, 2021”
Churn (postpaid handset): 1.01% (Q4 2020) — “Postpaid handset churn, depicted by the blue bars, was 1.01%, down from 1.11% a year ago”
Churn (Prepaid): 4.24% (Q4 2020) — “Prepaid Churn rate 4.24 % 3.59 % 4.05 % 4.67 % 4.40 %”
Churn (Postpaid Handsets): 1.21% (Q4 2020) — “Churn rate 1.21 % 1.06 % 0.89 % 1.21 % 1.38 %. Handsets 1.01 %”
Churn (postpaid total): 1.09% (FY2020) — “Total Churn 1.09 % 1.31 %”
Churn (postpaid handsets): 0.89% (FY2020) — “Churn Handsets 0.89 % 1.04 % ... Total postpaid handset net losses decreased in 2020 due primarily to lower handset defections”
Churn (postpaid handset): 0.88% (Q3 2020) — “Postpaid handset churn, depicted by the blue bars, was 0.88%, down from 1.09% a year ago”
Churn (Prepaid): 3.59% (Q3 2020) — “Churn rate 3.59 % 4.05 % 4.67 %”
Churn (Postpaid Total): 1.06% (Q3 2020) — “Total Churn 1.06% (Q3 2020 vs. Q3 2019: 1.38%)”
Churn (postpaid handset): 0.71% (Q2 2020) — “Postpaid handset churn, depicted by the blue bars, was 0.71% down from 0.97% a year ago.”
Churn (Prepaid): 4.05% (Q2 2020) — “Churn rate 4.05 % 4.67 % 4.40 %”
Churn (Postpaid Total): 0.89% (Q2 2020) — “Total Churn 0.89% (Q2 2020 vs. Q2 2019: 1.23%)”
Churn (postpaid handset): 0.95% (Q1 2020) — “Postpaid handset churn, depicted by the blue bars, was 0.95% for the first quarter of 2020.”
Churn (Prepaid): 4.67% (Q1 2020) — “Churn rate 4.67 % 4.40 % 4.03 %”
Churn (Postpaid Total): 1.21% (Q1 2020) — “Total Churn 1.21% (Handsets 0.95%, Connected Devices 3.11%)”
Churn (Postpaid handsets): 1.04% (FY2019) — “Churn Handsets 1.04 % in 2019 vs. 0.98 % in 2018”
Churn (Postpaid): 1.31% (FY2019) — “Total Churn 1.31 % for 2019 vs. 1.25 % in 2018. Postpaid net losses increased in 2019 due to higher handset defections”
Churn (postpaid handset): 1.11% (Q4 2019) — “Postpaid handset churn, depicted by the blue bars, was 1.11% for the fourth quarter of 2019, higher than last year.”
Churn (Prepaid): 4.4% (Q4 2019) — “Churn rate 4.40 % 4.03 % 4.20 %”
Churn (Postpaid): 1.38% (Q4 2019) — “Churn rate 1.38 % 1.38 % 1.23 %”
Churn (postpaid handset): 1.09% (Q3 2019) — “Postpaid handset churn depicted by the blue bars was 1.09% for the third quarter of 2019, higher than last year.”
Churn (Prepaid): 4.03% (Q3 2019) — “Churn rate 4.03% prepaid”
Churn (postpaid): 1.38% (Q3 2019) — “Total Churn 1.38% for Q3 2019 vs. Q3 2018 1.29%”
Churn (postpaid handset): 0.97% (Q2 2019) — “Postpaid handset churn depicted by the blue bars was 0.97% for the second quarter of 2018, with only small variations.”
Churn (Prepaid): 4.2% (Q2 2019) — “Churn rate 4.20% prepaid”
Churn (postpaid): 1.23% (Q2 2019) — “Total Churn 1.23% for Q2 2019 vs. Q2 2018 1.19%”
Churn (postpaid handset): 0.99% (Q1 2019) — “Handset churn, depicted by the blue bars, was 0.99% for the first quarter of 2019, fairly flat both year-over-year and sequentially.”
Churn (Prepaid): 4.92% (Q1 2019) — “Churn rate 4.92% prepaid”
Churn (Postpaid handsets): 1.26% (Q1 2019) — “Churn rate 1.26% handsets postpaid”
Churn (Prepaid): 4.98% (Q4 2018) — “Churn rate 4.98% prepaid”
Churn (Postpaid handsets): 1.29% (Q4 2018) — “Churn rate 1.29% handsets postpaid”
Churn (Postpaid Total (Handsets and Connected Devices)): 1.25% (FY2018) — “Total Churn 1.25 % 1.21 % 1.31 % ... Year Ended December 31, 2018”
Churn (Postpaid Handsets): 0.98% (FY2018) — “Churn Handsets 0.98 % 0.99 % 1.18 % ... Year Ended December 31, 2018”
Churn (postpaid handset): 1% (Q4 2018) — “Handset churn, depicted by the blue bars, was 1% for the fourth quarter of 2018. The same is for the year-ago quarter.”
Churn (Postpaid): 1.24% (YTD 2018) — “YTD 2018 YTD 2017...Churn 1.24 % 1.19 %”
Churn (Postpaid): 1.29% (Q3 2018) — “Postpaid Activity and Churn...Churn 1.29 % 1.16 %”
Churn (postpaid handset): 1.02% (Q3 2018) — “Handset churn was 1.02% for the third quarter. Churn for connected devices was 3.04%, still elevated.”
Churn (Postpaid Handsets): 0.92% (Q2 2018) — “postpaid handset churn remained exceptionally low”
Churn (Postpaid): 1.19% (Q2 2018) — “Q2 2018 Q2 2017...Churn 1.19% 1.13%”
Churn (connected devices): 2.85% (Q2 2018) — “Churn for connected devices was 2.85%, still elevated as the discounted tablets sold in connection with various promotions continue to roll out of contract”
Churn (postpaid handset): 0.97% (Q1 2018 (monthly)) — “postpaid handset churn improved year over year, from 1.08% to 0.97%”
Churn (postpaid): 1.23% (Q1 2018 (monthly)) — “Postpaid churn 1.23% in Q1 2018, compared to 1.29% in Q1 2017”
Churn (connected devices): 2.79% (Q1 2018) — “Connected devices churn remained elevated at 2.79% as the discounted tablets sold in connection with various promotions continued to roll in contract”
Churn (Postpaid): 1.21% (FY2017) — “Postpaid Churn 1.21% 1.31% 1.39%”
Churn (Postpaid): 1.27% (Q4 2017) — “Churn rate (5) 1.27% 1.16% 1.13% 1.29% 1.41%”
Churn (connected devices): 2.84% (Q4 2017) — “Connected devices churn was 2.84% for the fourth quarter of 2017”
Churn (postpaid handset): 1% (Q4 2017) — “handset churn, which ended the year just under 1%”
Churn (Postpaid handsets): 1.16% (Q3 2017) — “Churn rate (5) 1.16% 1.13% 1.29% 1.41% 1.34%”
Churn (Connected Devices): 2.33% (Q3 2017) — “Connected Devices 2.33% [Q3 2017]”
Churn (Handsets): 0.96% (Q3 2017) — “Handsets 0.96% [Q3 2017]”
Churn (Postpaid handsets): 1.13% (Q2 2017) — “Churn rate (5) 1.13% 1.29% 1.41% 1.34% 1.20%”
Churn (Connected Devices): 2.45% (YTD 2017) — “Connected Devices 2.45% [YTD 2017]”
Churn (Handsets): 0.99% (YTD 2017) — “Handsets 0.99% [YTD 2017]”
Churn (Postpaid): 1.21% (YTD 2017) — “Churn: 1.21% [YTD 2017]”
Churn (connected devices): 2.35% (Q2 2017) — “Connected devices churn was 2.35% for the second quarter of 2017”
Churn (postpaid handset): 0.91% (Q2 2017) — “record low handset churn of just 0.91% during the quarter”
Churn (Postpaid Handsets): 1.31% (YTD 2016) — “Postpaid churn declined year over year due to enhancements in the customer experience and improvement in the overall credit mix”
Churn (Postpaid Connected Devices): 2.55% (YTD Q1 2017) — “Connected Devices 2.55% YTD 2017 vs 2.01% YTD 2016”
Churn (Postpaid Handsets): 1.08% (YTD Q1 2017) — “Handsets 1.08% YTD 2017 vs 1.18% YTD 2016”
Churn (Postpaid Connections): 1.29% (YTD Q1 2017) — “Postpaid Connections Churn: 1.29% YTD 2017 vs 1.28% YTD 2016”
Churn (Postpaid handsets): 1.41% (Q4 2016) — “Churn rate (5) 1.41% 1.34% 1.20% 1.28% 1.31%”
Churn (postpaid connections): 1.31% (YTD 2016) — “Postpaid Connections...Churn 1.31%”
Churn (connected devices): 2.49% (Q4 2016) — “Connected device churn spiked up a bit to 2.49% for the fourth quarter 2016”
Churn (postpaid handset): 1.23% (Q4 2016) — “Handset churn was 1.23% for the fourth quarter 2016, very much in line with the consistently low level”
Churn (Postpaid handsets): 1.34% (Q3 2016) — “Churn rate (5) 1.34% for postpaid handsets”
Churn (postpaid connections): 1.27% (YTD 2016) — “Postpaid churn declined over the past two years due to enhancements in the customer experience and improvement in the overall credit mix”
Churn (connected devices): 2.04% (Q3 2016) — “postpaid handset and connected device churn, which was 1.22% and 2.04%, also showed significant improvement”
Churn (postpaid handset): 1.22% (Q3 2016) — “postpaid handset and connected device churn, which was 1.22% and 2.04%, also showed significant improvement”
Churn (Postpaid): 1.2% (Q2 2016) — “Record low postpaid churn of 1.20%; guidance reaffirmed. Churn rate (5) 1.20% 1.28% 1.31% 1.41% 1.34%”
Churn (postpaid connections): 1.24% (YTD 2016) — “Postpaid churn continued to decline due to enhancements in the customer experience, targeted retention programs”
Churn (Postpaid): 1.28% (Q1 2016) — “Churn rate (5) 1.28% 1.31% 1.41% 1.34% 1.48%. Churn metrics represent the percentage of the postpaid or prepaid customers that disconnect service each month.”
Churn (Postpaid): 1.4% (FY2015) — “Postpaid churn continued to decline from 2014 levels due to an improved customer experience and strong retention programs. Postpaid Churn 1.8% 1.8% 1.4%”
Churn (Postpaid): 1.3% (FY2015) — “Churn rate (5) 1.3% 1.4% 1.3% 1.5% 1.6%. rebuilt customer loyalty as evidenced by historically low churn”
Churn (U.S. Cellular Prepaid): 5.4% (9M 2015) — “The prepaid churn rate was 5.4% in 2015 compared to 6.6% in 2014”
Churn (U.S. Cellular Postpaid): 1.4% (9M 2015) — “The postpaid churn rate was 1.4% in 2015 compared to 1.9% in 2014”
Churn (Prepaid): 5.2% (Q2 2015) — “Churn rate (3) 5.2% 5.8% 5.9% 6.3% 6.5%”
Churn (Postpaid): 1.3% (Q2 2015) — “Churn rate (3) 1.3% 1.5% 1.6% 1.6% 1.7%”
Churn (Prepaid): 5.5% (H1 2015 (June 30, 2015), monthly) — “The prepaid churn rate was 5.5% in 2015 compared to 6.7% in 2014.”
Churn (Postpaid): 1.4% (H1 2015 (June 30, 2015), monthly) — “The postpaid churn rate was 1.4% in 2015 compared to 2.0% in 2014.”
Churn (Prepaid): 5.8% (Q1 2015 (March 31, 2015), monthly) — “The prepaid churn rate was 5.8% in 2015 compared to 6.9% in 2014.”
Churn (Postpaid): 1.5% (Q1 2015 (March 31, 2015), monthly) — “The postpaid churn rate was 1.5% in 2015 compared to 2.3% in 2014.”
Churn (prepaid): 5.9% (Q2 2015) — “Churn rate (3) 5.9%”
Churn (postpaid): 1.6% (Q2 2015) — “Churn rate (3) 1.6%”
Churn (Prepaid): 6.4% (FY2014) — “The prepaid churn rate was 6.4% in 2014 and 6.7% in 2013.”
Churn (Postpaid): 1.8% (FY2014) — “The postpaid churn rate was 1.8% in 2014 and 1.7% in 2013.”
Churn (prepaid): 6.3% (Q3 2014) — “The prepaid churn rate was 6.3% in 2014 compared to 6.8% in 2013”
Churn (postpaid): 1.6% (Q3 2014) — “The postpaid churn rate was 1.6% in 2014 compared to 1.7% in 2013”
Churn (Prepaid retail): 6.5% (Q2 2014) — “Prepaid Churn rate (2) 6.5% 6.9% 8.3% 6.8% 6.8% for quarters ended 6/30/2014, 3/31/2014, 12/31/2013, 9/30/2013, 6/30/2013”
Churn (Postpaid retail): 1.7% (Q2 2014) — “Churn rate (2) 1.7% 2.3% 1.9% 1.7% 2.0% for quarters ended 6/30/2014, 3/31/2014, 12/31/2013, 9/30/2013, 6/30/2013”
Churn (Prepaid): 6.7% (6M 2014) — “The prepaid churn rate was 6.7% in 2014 compared to 5.8% in 2013”
Churn (Postpaid): 2% (6M 2014) — “The postpaid churn rate was 2.0% in 2014 compared to 1.6% in 2013”
Churn (Prepaid retail): 6.9% (Q1 2014) — “Prepaid Churn rate (2) 6.9% 8.3% 6.8% 6.8% 6.2% for quarters ended 3/31/2014, 12/31/2013, 9/30/2013, 6/30/2013, 3/31/2013”
Churn (Postpaid retail): 2.3% (Q1 2014) — “Churn rate (2) 2.3% 1.9% 1.7% 2.0% 1.7% for quarters ended 3/31/2014, 12/31/2013, 9/30/2013, 6/30/2013, 3/31/2013”
Churn (Prepaid): 7% (FY2013) — “Churn rate(2) 7.0 % in 2013 and 6.0 % in 2012.”
Churn (Postpaid): 1.8% (FY2013) — “The postpaid churn rate was 1.8% in 2013 and 1.7% in 2012.”
Churn (Prepaid): 8.3% (Q4 2013) — “Churn rate (2) 8.3% [Prepaid, Q4 2013]”
Churn (Postpaid): 1.9% (Q4 2013) — “Churn rate (2) 1.9% [Postpaid, Q4 2013]”
Churn (prepaid): 6.2% (9M 2013, monthly) — “The prepaid churn rate was 6.2% in 2013 compared to 5.2% in 2012.”
Churn (postpaid): 1.6% (9M 2013, monthly) — “The postpaid churn rate was 1.6% in 2013 compared to 1.5% in 2012.”
Churn (Prepaid retail customers): 6.8% (Q2 2013) — “Churn rate (2) 6.8% for Q2 2013 versus 6.2% for Q2 2012”
Churn (Postpaid retail customers): 2% (Q2 2013) — “Churn rate (2) 2.0% for Q2 2013 versus 1.6% for Q2 2012”
Churn (Prepaid customers): 5.8% (H1 2013 (Jun 30, 2013)) — “The prepaid churn rate was 5.8% in 2013 compared to 5.5% in 2012.”
Churn (Postpaid customers): 1.6% (H1 2013 (Jun 30, 2013)) — “The postpaid churn rate was 1.6% in 2013 compared to 1.4% in 2012.”
Churn (Prepaid customers): 6.2% (Q1 2013 (Mar 31, 2013)) — “The prepaid churn rate was 6.2% in 2013 compared to 6.4% in 2012.”
Churn (Postpaid customers): 1.7% (Q1 2013 (Mar 31, 2013)) — “The postpaid churn rate was 1.7% in 2013 compared to 1.6% in 2012.”
Churn (Core Markets postpaid): 1.67% (Q4 2012) — “Postpaid churn 1.67% [Core Markets Q4 2012 vs 1.48% Q4 2011]”
Churn (Postpaid customers in Divestiture Markets): 2.95% (As of December 31, 2012) — “Postpaid churn rate 2.95 %”
Churn (prepaid): 6% (FY2012) — “The prepaid churn rate was 6.0% in 2012 and 6.6% in 2011.”
Churn (postpaid): 1.7% (FY2012) — “The postpaid churn rate was 1.7% in 2012 and 1.5% in 2011.”
Churn (postpaid): 1.7% (Q3 2012) — “Postpaid churn increased to 1.7 percent, resulting in a net loss of 38,000 postpaid customers in the quarter”
Churn (prepaid): 6.1% (9M 2012) — “The prepaid churn rate was 6.1% in 2012 compared to 6.9% in 2011.”
Churn (prepaid): 6.2% (Q2 2012) — “prepaid churn decreased to 6.2 percent”
Churn (postpaid): 1.57% (Q2 2012) — “Postpaid churn increased to 1.57 percent”
Churn (postpaid): 1.6% (Q1 2012) — “The postpaid churn rate was 1.6% in 2012 compared to 1.4% in 2011.”
Churn (Postpaid): 1.5% (FY2011 monthly) — “The postpaid churn rate was 1.5% in 2011 and 2010.”
Churn (postpaid): 1.4% (FY2011) — “we kept churn stable for the year”
Churn (postpaid): 1.38% (Q2 2011) — “Postpaid churn improved to 1.38 percent from 1.43 percent.”
Churn (postpaid): 1.37% (Q1 2011) — “Postpaid churn improved to 1.37 percent from 1.41 percent.”
Churn (postpaid): 1.4% (Q1 2011, monthly) — “The postpaid churn rate remained flat at 1.4% in 2011 and 2010, respectively.”
Churn (Postpaid): 1.5% (FY2010) — “The postpaid churn rate improved to 1.5% in 2010 compared to 1.6% in 2009”
Churn (Retail postpaid): 1.5% (Q4 2010) — “Both the postpaid churn rate and ARPU for the quarter improved sequentially and year-over year”
Churn (postpaid): 1.6% (Q3 2010, monthly) — “Retail postpaid churn improved to 1.6 percent from 1.7 percent”
Churn (postpaid): 1.5% (9M 2010) — “The postpaid churn rate improved to 1.5% in 2010 compared to 1.6% in 2009.”
Churn (postpay): 1.6% (FY2009) — “The postpay churn rate was 1.6% in 2009 compared to 1.5% in 2008”
Churn (postpaid): 1.4% (6M 2010) — “The postpaid churn rate improved to 1.4% in 2010 compared to 1.6% in 2009.”
Churn (postpay): 1.4% (Q1 2010) — “The postpay churn rate improved to 1.4% in 2010 compared to 1.5% in 2009.”
Churn (retail postpay): 1.6% (Q4 2009) — “Retail postpay churn of 1.6 percent; postpay customers comprised 95 percent of retail customers”
Churn (Postpay): 1.7% (Q2 2009) — “Postpay churn was 1.7 percent”
Churn (U.S. Cellular postpay): 1.6% (Six months ended June 30, 2009, monthly) — “The postpay churn rate was 1.6% in 2009.”
Churn (Postpay): 1.5% (Q1 2009) — “Postpay churn remained low at 1.5 percent”
Churn (retail postpay): 1.43% (2007) — “U.S. Cellular's retail postpay churn of 1.43%, which was improved from 1.56% in 2006.”
Churn (postpay): 1.6% (Q4 2008) — “Postpay churn of 1.6 percent; postpay customers comprised 95 percent of retail customers.”
Churn (postpay wireless): 1.5% (2008) — “The postpay churn rates were 1.5% and 1.4% in 2008 and 2007, respectively.”
Churn (retail postpay): 1.6% (Q3 2008) — “Retail postpay churn was unchanged at 1.6 percent”
Churn (retail postpay customers): 1.4% (Q1 2008 (three months ended March 31, 2008)) — “The retail postpay churn rate was 1.4% per month for the three months ended March 31, 2008”
Churn (total postpay): 1.7% (FY2007) — “Total postpay churn rate per month(7) 1.7% vs 2.1% in 2006”
Churn (retail postpay): 1.4% (FY2007) — “The retail postpay churn rate per month was 1.4% compared to 1.6% for 2006.”
Churn (retail postpay): 1.6% (Q3 2007) — “Our retail postpay churn rate of 1.6 percent, down from 1.7 percent in the third quarter of 2006”
Churn (retail postpay): 1.4% (9M 2007) — “The retail postpay churn rate was 1.4% per month. The total postpay churn rate per month, including reseller customers, was 1.7%”
Churn (Retail postpay customers): 1.4% (H1 2007) — “Retail postpay churn rate per month (4) 1.4 %”
Churn (total postpay including reseller): 1.7% (H1 2007) — “The total postpay churn rate per month, including reseller customers was 1.7%”
Churn (retail postpay): 1.3% (H1 2007) — “The retail postpay churn rate per month was 1.3%. The total postpay churn rate per month, including reseller customers was 1.7%”
Churn (United States Cellular postpay): 1.5% (Q1 2007) — “Postpay churn per month 1.5%”
Churn: 1.8% (twelve months ended December 31, 2006) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.8% per month”
Churn (postpay): 1.6% (Q3 2006) — “postpay churn rate of 1.6 percent”
Churn (postpay): 1.5% (6M 2006, monthly) — “The postpay churn rate was 1.5%, which compares favorably to the industry average”
Churn: 1.7% (FY2005 (monthly)) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.70% per month for the twelve months ended December 31, 2005”
Churn (postpay customers): 1.5% (Q2 2006) — “U.S. Cellular recorded a postpay churn rate of 1.5 percent”
Churn (postpay wireless): 1.5% (FY2005) — “by maintaining its low 1.5 percent postpay churn rate, the company demonstrated its ability to meet the needs of both new and existing customers”
Churn (Postpay): 1.6% (Q4 2005) — “U.S. Cellular recorded a postpay churn rate of 1.6 percent in the fourth quarter.”
Churn: 1.7% (FY2005, monthly) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.70% per month for the twelve months ended December 31, 2005”
Churn (postpay): 1.5% (2005) — “Postpay churn rate per month 1.5%”
Churn: 1.66% (monthly) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.66% per month for the twelve months ended December 31, 2004.”
Churn (postpay): 1.6% (Q4 2005) — “Postpay churn rate per month (2) 1.6 % 1.5 % 1.4 % 1.5 % 1.6 %”
Churn (postpay): 1.4% (Q2 2005) — “For the quarter, the company recorded postpay churn of 1.4 percent”
Churn (postpay): 1.5% (Q1 2005, monthly) — “Postpay churn rate per month (7) 1.5 % 1.3 %”
Churn (post-pay): 1.5% (Q1 2005) — “For the quarter, the company recorded post-pay churn of 1.5%”
Churn: 1.66% (FY2004) — “churn rate in these markets averaged 1.66% per month for the twelve months ended December 31, 2004”
Churn (Postpay): 1.6% (Q4 2004 (quarter ended December 31, 2004), monthly) — “For the quarter, the company recorded postpay churn of 1.6 percent, which is favorable to industry averages”
Churn: 1.6% (Q3 2004) — “For the quarter, the company recorded postpay churn of 1.6 percent, which is favorable to industry averages”
Churn: 1.5% (Q2 2004) — “For the quarter, the company recorded postpay churn of 1.5 percent, which is favorable to industry averages”
Churn (post-pay): 1.3% (Q1 2004) — “Post-pay churn rate per month (5) 1.3 % 1.6 %”
Churn (U.S. Cellular wireless consolidated markets): 1.78% (FY2003, monthly) — “the number of customers who discontinued service (the "churn rate") in these markets averaged 1.78% per month for the twelve months ended December 31, 2003”
Churn (postpay): 1.3% (Q1 2004) — “the company recorded postpay churn of 1.3%, which is favorable to industry averages and the company's lowest quarterly postpay churn rate since it began tracking the measure”
Churn (consolidated markets): 1.78% (FY2003, monthly) — “churn rate in these markets averaged 1.78% per month for the twelve months ended December 31, 2003”
Churn (Postpay): 1.5% (Six months ended June 30, 2003, monthly) — “Postpay churn rate per month (4) 1.5 % 1.8 %”
Churn (U.S. Cellular): 1.6% (Q1 2003) — “Postpay churn rate per month (4) 1.6 % 1.9 % [Q1 2003 vs Q1 2002]”
Churn (postpay): 1.5% (Q2 2003) — “Postpay churn rate per month (4) 1.5 % 1.8 %”
Churn (postpay): 1.4% (Q4 2003) — “the company recorded postpay churn of 1.4%, which is favorable to industry averages and which is the company's lowest quarterly postpay churn rate since it began tracking the measure”
Churn: 1.5% (H1 2003) — “Postpay churn rate per month 1.5 %”
Churn (postpay): 1.5% (Q2 2003) — “For the quarter, the company recorded postpay churn of 1.5%, which is very favorable to industry averages.”
Churn (postpay): 1.8% (2002, monthly) — “Postpay churn rate per month 1.8 % in 2002”
Churn: 2.1% (FY2002) — “the churn rate in these markets averaged 2.1% per month for the twelve months ended December 31, 2002”
Churn (postpay): 1.6% (Q4 2002) — “core markets also produced an outstanding 1.6% postpay customer churn rate while increasing monthly revenue per customer.”
Churn (postpay total): 1.9% (Q3 2002) — “Postpay churn rate per month - total 1.9% 1.7%”
Churn (total): 2% (Q3 2002) — “Postpay churn rate per month - total (4) 2.0%”
Churn (postpay): 1.8% (2002) — “Postpay churn rate per month 1.8% in 2002 compared to 1.7% in 2001.”
Churn (postpay): 1.7% (Q2 2002) — “Postpay churn for the quarter remained low at 1.7%, which is very favorable to industry averages.”
Churn: 1.9% (monthly) — “Postpay churn rate per month 1.9% 1.7%”
Churn (postpay): 1.9% (Q1 2002) — “Postpay churn rate per month 1.9% 1.7%”
Churn (postpay): 1.73% (Q3 2001) — “Postpay churn rate per month 1.73% 1.77%”
Churn (postpay): 1.68% (Q2 2001) — “Postpay churn rate per month 1.68% 1.76%”
Churn (postpay): 1.7% (Q1 2001) — “Postpay churn rate per month 1.7% 1.8%”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.