Porch Group
porch.com ↗In their words
“The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for our Floify mortgage software, up 23%; and 71 for Rynoh, up 14%.”
“Client retention remained strong at 98% in Rynoh in the second quarter.”
“In 2023, our client retention was 93% with a Net Promoter Score of 85 and an LTV to CAC of 10.6x, all metrics we are very proud of and highlights our opportunity ahead.”
Disclosed NPS over time
Every Net Promoter Score Porch Group has published, by date.
NPS disclosures (14)
Porch Group Q2 results highlight Net Promoter Score among clients as part of competitive advantage.
The latest NPS was 51 for inspection software, up 14% year-over-year; 61 for our Floify mortgage software, up 23%; and 71 for Rynoh, up 14%.
Our customers rely on them deeply, which shows up in high NPS scores, and we wrap meaningful services around the software itself. For inspectors, that includes payment processing, warranties, recall check monitoring and a call center, making us much…
…Defined as average monthly logo retention rate from September 2023 to September 2024 SOFTWARE & DATATITLE INSPECTION OTHER Monthly Logo Retention199.3% Net Promoter Score75 LTV / CAC>7 # of title companies~2,600 SOFTWARE Copyright 2024 Porch Group, Inc.
In 2023, our client retention was 93% with a Net Promoter Score of 85 and an LTV to CAC of 10.6x, all metrics we are very proud of and highlights our opportunity ahead.
It is evident that our investments across our platform results in happy customers are demonstrated by our NPS scores of 64, 62 and 87 for ISN, Floify and Rynoh respectively, all significantly higher than the average SaaS company.
All rights reserved NPS Scores – what our different customers think of us 17 Our Companies Q1 2021 Our Consumers Q1 2021 75 30 85 TV/Internet Customers Moving Customers 52 Insurance Agency Customers 75 Copyright 2021 Porch Group, Inc.
Our ERP and CRS offerings build customer loyalty, as demonstrated by our 73 net promoter score (which is a measurement of customer loyalty in the home inspection industry).
Our ERP and CRS offerings build customer loyalty, as demonstrated by our 73 net promoter score (which is a measurement of customer loyalty in the home inspection industry).
Porch Group has achieved a Net Promoter Score of 73 and plans to deploy a consumer app and launch DTC services.
Our ERP and CRS offerings build customer loyalty, as demonstrated by our 73 net promoter score (which is a measurement of customer loyalty in the home inspection industry) and 134% annual net revenue retention between 2018 and 2019.
Our ERP and CRS offerings build customer loyalty, as demonstrated by our 73 net promoter score (which is a measurement of customer loyalty in the home inspection industry) and 134% annual net revenue retention between 2018 and 2019.
Our ERP and CRS offerings build customer loyalty, as demonstrated by our 73 net promoter score (which is a measurement of customer loyalty in the home inspection industry) and 134% annual net revenue retention between 2018 and 2019.
(3) Net Promoter Score (“NPS”) Surveys are sent to all inspection software customers every 90 days. The most recent data is for 1 /1/ 2020 to 3/31/2020 where there were 963 respondents and a 73 NPS score.
Retention disclosures (14)
Porch Group 2025 Form 10-K filing indicates customer retention monitoring as part of SaaS business oversight.
Retention rate (Inspection Software): 99.3% (monthly (Sep 2023 - Sep 2024)) — “Monthly Logo Retention3 99.3% [Average monthly logo retention for ISN from September 2023 to September 2024]”
Retention rate (Rynoh): 98% (Q2 2024) — “Client retention remained strong at 98% in Rynoh in the second quarter.”
Retention rate (Rynoh): 93% (2023) — “In 2023, our client retention was 93% with a Net Promoter Score of 85.”
Net revenue retention (Insurance (Homeowners of America)): 107% (Q1 2023) — “Premium retention is on a 12-month basis and was 107% for Q1 2023, an increase from 100% in Q1 2022 driven by increased premium per policy”
Retention rate (Homeowners of America (HOA)): 86% (rolling 12 months as of December 31, 2022) — “On a rolling 12 month basis as of December 31, 2022 we had an approximately 86% retention rate at our Homeowners of America business.”
Retention rate (Homeowners of America (HOA)): 88% (rolling 12 months as of September 30, 2022) — “On a rolling 12 month basis, as of September 30, 2022, we had an approximately 88% retention rate at our Homeowners of America business.”
Churn (ISN (Inspection platform)): 0.083% (monthly) — “Our inspectors are loving it, and continue to see much less than 1% monthly churn rate.”
Retention rate (HOA (Homeowners of America)): 88% (rolling 12 months as of June 30, 2022) — “On a rolling 12 month basis, as of June 30, 2022 we had an approximately 88% retention rate at our HOA business.”
Retention rate (Insurance business): 89% (rolling 12 months as of March 31, 2022) — “On a rolling 12-month basis as of March 31, 2022, we had an 89% customer retention rate in our insurance business.”
Retention rate (Insurance): 89% (rolling 12 months as of December 2021) — “On a rolling 12-month basis as of December 2021, we had an 89% customer retention.”
Retention rate (Insurance): 88% (rolling 12 months as of September 2021) — “On a rolling 12-month basis, as of September 2021, we had an 88% customer retention.”
Net revenue retention (Floify Large Customer): 143% (Q2 2021) — “143% Q2 - 21 Large Customer NRR”
Net revenue retention (Floify): 130% (Q2 2021) — “130% Q2 - 21 Net Revenue Retention (NRR)”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.