Digital Realty Trust, Inc.
digitalrealty.com ↗In their words
“For the quarter, total churn remained low at 1.6%.”
“For the quarter, total churn continued to decline to just 1% with negligible churn in our greater than a megawatt category.”
“For the quarter, churn declined and ended at 1.5%.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (19)
Churn: 1.6% (Q3 2025) — “For the quarter, total churn remained low at 1.6%.”
Churn: 1% (Q2 2025) — “For the quarter, total churn continued to decline to just 1% with negligible churn in our greater than a megawatt category.”
Churn: 1.5% (Q1 2025) — “For the quarter, churn declined and ended at 1.5%.”
Churn: 2% (Q4 2024) — “For the quarter, churn remained well-controlled at 2%.”
Churn: 1.5% (Q3 2024) — “For the quarter, churn remained low and well controlled at 1.5%.”
Churn: 1.6% (Q2 2024) — “For the quarter, churn remained low and well-controlled at 1.6% and our largest termination was immediately backfilled at an improved rate.”
Churn: 1.7% (Q1 2024) — “Churn remained low and well controlled at 1.7% for the quarter.”
Churn: 1% (Q4 2023) — “churn remained low and well controlled at 1%”
Churn: 1.5% (Q2 2023) — “During the second quarter, churn remained low at 1.5%”
Churn: 1.1% (Q1 2023) — “During the first quarter, churn remained low at 1.1%”
Churn: 0.8% (Q4 2022) — “reduction in churn to just 0.8%, marking the lowest level in nearly 3 years”
Retention rate: 90% (Q4 2022) — “In the fourth quarter, we experienced nearly 90% customer retention and a further reduction in churn to just 0.8%”
Churn: 1.3% (Q4 2020) — “the 1.3% churn you saw in the fourth quarter”
Retention rate: 78% (Q3 2020) — “We retained 78% of expiring leases, essentially in line with our long-term trend”
Churn: 80% (2019) — “we had an elevated overall exploration pool this year, but our churn was relatively in line with our historical average around 80%”
Retention rate (colocation (colo)): 90% (Q1 2018) — “very high retention, low churn this quarter call it north of 90% retention on those capacity”
Retention rate (Scale TKF product): 60% (Q1 2018) — “retention assuming just on the Scale TKF product, sub-60%”
Retention rate: 75% (Q4 2017) — “we typically retain 75% to 80% of our customer's expirations, even higher than that sometimes on the colocation”
Churn (Telx): 0.6% (monthly) — “Telx's monthly churn as a percentage of monthly recurring revenue averaged approximately 0.6% over the same period.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.