Americold Realty Trust, Inc.
americold.com ↗In their words
“You can see this reflected in both our churn rate, which remains low at 2.1% and in the consistency of our storage revenue from fixed commitments.”
“Our customer churn rate remains low at 2.5%, further validating our view that service remains a top priority to our customers.”
“Low customer churn rate, which has remained stable in the low single digits”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (26)
Churn: 2.1% (Q2 2026) — “You can see this reflected in both our churn rate, which remains low at 2.1% and in the consistency of our storage revenue from fixed commitments.”
Churn: 2.5% (Q1 2026) — “Our customer churn rate remains low at 2.5%, further validating our view that service remains a top priority to our customers.”
Churn: 1% (Q4 2025) — “low customer churn rate, which has remained stable in the low single digits”
Churn: 1% (Q3 2025) — “Customer churn remains in the low single digits”
Churn (Global Warehouse): 3.5% (Q1 2025) — “Our churn rate remained low at less than 4%”
Churn: 3% (current) — “our overall churn rate remains low at 3%, demonstrating our customers' consistent demand”
Churn (Global Warehouse): 3% (Q4 2024) — “Our churn rate continues to remain low at approximately 3% of total warehouse revenues”
Churn (Global Warehouse): 3% (Q1 2024) — “Our churn rate continues to remain low at approximately 3% of total warehouse revenues”
Churn (Global Warehouse): 3.2% (Q4 2023) — “Our churn rate remained low at approximately 3.2% of total warehouse revenues, consistent with historical churn rates.”
Churn (Global Warehouse): 3.1% (Q1 2023) — “Additionally, our churn rate remained low at approximately 3.1% of total warehouse revenues consistent with historical churn rates.”
Churn (Global Warehouse): 3.2% (Q4 2022) — “Additionally, our churn rate remained low as approximately 3.2% of total warehouse revenues, consistent with historical churn rates.”
Churn (Global Warehouse): 3.3% (Q1 2022) — “Additionally, our churn rate remained low at approximately 3.3% of total warehouse revenues.”
Churn (global warehouse): 3.3% (Q4 2021) — “our churn rate remained low at approximately 3.3% of total warehouse revenues”
Churn (global warehouse): 3% (Q3 2021) — “our churn rate remained low at approximately 3% of total warehouse revenues”
Churn (global warehouse): 3.5% (Q1 2021) — “our churn rate was approximately 3.5% of total warehouse revenue”
Churn (global warehouse): 3.4% (Q4 2020) — “our churn rate was approximately 3.4% of total warehouse revenues”
Churn (global warehouse): 3.3% (Q3 2020) — “our churn rate was approximately 3.3% of total warehouse revenue”
Churn (global warehouse): 3.5% (Q2 2020) — “our churn rate was approximately 3.5% of total warehouse revenue”
Churn (global warehouse): 3.4% (Q1 2020) — “our churn rate was approximately 3.4% of total warehouse revenue”
Churn (global warehouse): 3% (Q4 2019) — “our churn rate was approximately 3% of total warehouse revenue, a 40 basis point reduction from the prior year end”
Churn (global warehouse): 3% (Q3 2019) — “our churn rate was approximately 3% of total warehouse revenue, a 30 basis point reduction from the same period last year”
Churn (global warehouse): 4% (Q2 2019) — “our churn rate was approximately 4% of total warehouse revenue, a 100-basis-point increase over the same period last year”
Churn (global warehouse): 5% (Q1 2019) — “our first quarter churn rate was approximately 5% of total warehouse revenue, a 100 basis point increase from the first quarter of 2018”
Churn (global warehouse): 3.3% (FY 2018) — “year-to-date churn rate was approximately 3.3%, a 185 basis point improvement from the prior year-end”
Churn (global warehouse): 3.4% (H1 2018) — “year-to-date churn rate was approximately 3.4%, a 160 basis point improvement from the prior year”
Churn (global warehouse): 4% (Q1 2018) — “our churn rate for the first quarter was approximately 4%, a 100 basis point improvement from the prior year-end”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.