Redfin
redfin.com ↗In their words
“From March to May, the net promoter score we earned from our lending customers had increased from 58 to 73, giving us the confidence to bring new sales people on board in July.”
“In a November 2017 survey of nearly 2,000 Americans who worked with an agent over the past year to buy or sell a home, Redfin’s Net Promoter Score was 52% higher than traditional agents, and Net Promoter Score is a measure of customer satisfaction.”
“• Earned a Net Promoter Score, a measure of customer satisfaction, that is 52% higher than competing brokerages’, as measured in a Redfin-commissioned November 2017 survey of people who bought or sold a home in the previous 12 months.”
Disclosed NPS over time
Every Net Promoter Score Redfin has published, by date.
NPS disclosures (13)
From March to May, the net promoter score we earned from our lending customers had increased from 58 to 73, giving us the confidence to bring new sales people on board in July.
• Earned a Net Promoter Score, a measure of customer satisfaction, that is 18% higher than competing brokerages’, as measured in a Redfin-commissioned November 2019 survey of people who bought or sold a home in the previous 12 months.
…35 % $ 505,000,000 52.5 % Net loss, excluding properties segment $ 16,195,133 0% $ 11,195,133 20 % $ 6,195,133 30 % Full year total Net Promoter Score, or NPS 78 % 0% 81 % 10 % 84 % 15 % Cost per brokerage transaction * 0% * 10 % * 15 % 0% 100 % 150 %…
• Earned a Net Promoter Score, a measure of customer satisfaction, that is 49% higher than competing brokerages’, as measured in a Redfin-commissioned November 2018 survey of people who bought or sold a home in the previous 12 months.
• Earned a Net Promoter Score ("NPS"), a measure of customer satisfaction, that was 50% higher than competing brokerages’, as measured in a Redfin-commissioned May 2018 survey of people who bought or sold a home in the previous 12 months.
These metrics included (i) number of visits to our website and mobile application, (ii) adjusted revenue, (iii) adjusted net income, (iv) customer satisfaction as measured by our net promoter score, and (v) our costs per brokerage transaction.
Redfin's Net Promoter Score came in 52% higher than that of its competitors.
In a November 2017 survey of nearly 2,000 Americans who worked with an agent over the past year to buy or sell a home, Redfin’s Net Promoter Score was 52% higher than traditional agents, and Net Promoter Score is a measure of customer satisfaction.
• Earned a Net Promoter Score, a measure of customer satisfaction, that is 52% higher than competing brokerages’, as measured in a Redfin-commissioned November 2017 survey of people who bought or sold a home in the previous 12 months.
Our Value Proposition Customers Get Better Service Our Net Promoter Score is 50, compared to the industry average of 33, as measured by a study we commissioned in November 2017.
Our Value Proposition Customers Get Better Service Our Net Promoter Score is 50, compared to the industry average of 38, as measured by a study we commissioned in May 2017.
Our Value Proposition Customers Get Better Service Our Net Promoter Score is 50, compared to the industry average of 38, as measured by a study we commissioned in May 2017.
Our Net Promoter Score, a measure of a customer's willingness to recommend a company's products or services to others, is 50
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.