EastGroup Properties, Inc.
In their words
“Our quarterly retention rate rising to almost 80% is an indicator of tenants' cautious nature”
“70% to 75% retention is kind of historic run rate, a normal run rate...we'll look at our retention rate over a trailing 4 quarters...probably come down to about 75% or 76%”
“It's usually in the 70% to 75%, I would say, if someone building a model on our company”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (18)
Retention rate: 80% (Q3 2025) — “Our quarterly retention rate rising to almost 80% is an indicator of tenants' cautious nature”
Retention rate: 75% (Q1 2024) — “70% to 75% retention is kind of historic run rate, a normal run rate...we'll look at our retention rate over a trailing 4 quarters...probably come down to about 75% or 76%”
Retention rate: 70% (Q3 2021) — “It's usually in the 70% to 75%, I would say, if someone building a model on our company”
Retention rate: 80% (FY 2020) — “Also benefiting occupancy was a higher retention rate of 80% for the year”
Retention rate: 83% (Q3 2020) — “also benefiting occupancy as a high 83% year-to-date retention rate”
Retention rate: 84% (YTD 2020) — “high year-to-date retention rate of 84%”
Retention rate: 86% (Q1 2020) — “good retention rates higher than typical this quarter...we were about 86% first quarter”
Retention rate: 80% (Q4 2018) — “our retention rate has been good the last couple of years, 70% and lower, I think we're in the low 80s for the quarter”
Retention rate: 65% (Q1 2016) — “we had a lower retention rate than the last couple of years, at mid-60s”
Retention rate: 66% (FY2010) — “Customer Retention Rate of 66% for the Year”
Retention rate: 74% (Q4 2010) — “Customer Retention Rate of 74% for the Quarter”
Retention rate: 90% (Q3 2010) — “Customer Retention Rate of 90% for the Third Quarter”
Retention rate: 62% (Q3 2009) — “Customer Retention Rate of 62% for the Third Quarter”
Retention rate: 65% (Q2 2009) — “Customer Retention Rate of 65% for the Second Quarter”
Retention rate: 67% (Q1 2009) — “Customer Retention Rate of 67% for the First Quarter”
Retention rate: 74% (FY2008) — “Customer Retention Rate of 74% for the Year”
Retention rate: 77% (Q4 2008) — “Customer Retention Rate of 77% for the Fourth Quarter”
Retention rate: 75% (Q3 2008) — “Customer Retention Rate of 75% in the Third Quarter”
Lighthouse companies in Real estate & homebuilding
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.