Oracle
oracle.com ↗In their words
“Oracle Academy's AI curriculum adoption session recorded exceptional Net Promoter Score of 82.”
“Oracle achieved an NPS of 95% in a 30M subscriber telco deal, competing against AT&T, Vodafone UK, Telefonica, and Bharti Airtel.”
“Oracle ERP Cloud received a net promoter score of +97% in G2 Enterprise Resource Management vendor review.”
Disclosed NPS over time
Every Net Promoter Score Oracle has published, by date.
NPS disclosures (3)
Oracle Academy's AI curriculum adoption session recorded exceptional Net Promoter Score of 82.
Oracle achieved an NPS of 95% in a 30M subscriber telco deal, competing against AT&T, Vodafone UK, Telefonica, and Bharti Airtel.
Oracle ERP Cloud received a net promoter score of +97% in G2 Enterprise Resource Management vendor review.
Retention disclosures (9)
Oracle opens Fusion Agentic Applications to enable organizations to increase renewal rates through agentic automation.
Oracle uses its Oracle CX Unity platform to unify customer data across touchpoints, enabling improved customer retention and satisfaction.
Oracle acquired CrowdTwist in June 2021 to enhance cloud-native customer loyalty solutions and help brands retain customers.
Oracle announced new CX platform updates to improve customer engagement, retention and lifetime value.
Oracle Marketing has shifted focus to customer retention and renewal as more critical than new acquisition.
Oracle announced acquisition of CrowdTwist, a cloud-native customer loyalty solution platform.
Oracle's customer experience strategy event emphasized improved customer retention as a priority for increasing revenues.
Arachnys and Oracle integrate solutions to help customers reach higher customer retention levels.
Oracle unveiled Oracle Loyalty Cloud to help organizations build customer loyalty and retention.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.