Lindblad Expeditions Holdings, Inc.
lindblad.com ↗In their words
“Our guests are in the center of everything we do, and I want to share a remarkable highlight from this quarter. We achieved our highest guests Net Promoter Scores ever, both for quarter 3 and year-to-date since we began measuring them.”
“Lindblad is the pioneer in expedition travel, delivering extraordinary experience in the world's most awe-inspiring destinations. Our industry-leading net promoter scores reflect exactly that.”
“Lindblad achieved record NPS while welcoming highest guest numbers, demonstrating quality maintained at scale.”
NPS disclosures (5)
Lindblad achieved record NPS while welcoming highest guest numbers, demonstrating quality maintained at scale.
Lindblad Expeditions delivered a record Net Promoter Score in the same year it welcomed its highest-ever number of guests.
Compensation Committee set the performance metric weightings as follows: Adjusted EBITDA (100%), Net Yield per Available Guest Night (up to an additional 10% for exceeding target), Net Promoter Score (addition or reduction of 10% based on threshold reached above or below target range), Vessel Safety (addition or reduction up to 6% based on incidents outside of set ranges), and…
Our guests are in the center of everything we do, and I want to share a remarkable highlight from this quarter. We achieved our highest guests Net Promoter Scores ever, both for quarter 3 and year-to-date since we began measuring them.
Lindblad is the pioneer in expedition travel, delivering extraordinary experience in the world's most awe-inspiring destinations. Our industry-leading net promoter scores reflect exactly that.
Retention disclosures (1)
Retention rate: 70% (2022-2023) — “we have retained close to 70% of them between 2022 and 2023”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.