Visa
visa.com ↗In their words
“We recently completed our annual global client engagement survey where Visa again received a Net Promoter Score of 76, a tangible sign of how our clients feel about Visa and our capabilities, services and products.”
“We recently received the results from our annual Global Client Engagement Survey where Visa achieved a Global Net Promoter Score, or NPS, of 76, up three points from last year.”
“In fact, in our latest global Net Promoter Score survey, our clients rated us at 73. In the U.S., we retained our position of serving 8 of the top 10 credit unions by recently renewing one of the largest players in the space, Pentagon Federal Credit Union.”
Disclosed NPS over time
Every Net Promoter Score Visa has published, by date.
NPS disclosures (11)
Visa maintained a Net Promoter Score of 76 for the third consecutive year, with customers valuing its global network, reliability, and innovation.
Visa's Net Promoter Score held at 76 for the third straight year, signaling sustained client satisfaction.
Visa highlighted its consistent Net Promoter Score as evidence of client trust and confidence in Q3 2026.
Global Net Promoter Score of 76
…goal of 8.2% EPS Growth EPS Growth – VIP adjusted of 15.1%, exceeding the annual goal of 12.2% Net Promoter Score Net Promoter Score of 76, meeting the annual goal of maintaining or improving year-over-year Payments Transactions Growth Payments…
We recently completed our annual global client engagement survey where Visa again received a Net Promoter Score of 76, a tangible sign of how our clients feel about Visa and our capabilities, services and products.
Global Net Promoter Score (NPS) of 76, up 3 points from prior year
…goal of 8.6% EPS Growth EPS Growth – VIP adjusted of 14.1%, exceeding the annual goal of 11.5% Net Promoter Score Net Promoter Score of 76, exceeding the annual goal of maintaining or improving year over year Payments Transactions Growth Payments…
We recently received the results from our annual Global Client Engagement Survey where Visa achieved a Global Net Promoter Score, or NPS, of 76, up three points from last year.
In fact, in our latest global Net Promoter Score survey, our clients rated us at 73. In the U.S., we retained our position of serving 8 of the top 10 credit unions by recently renewing one of the largest players in the space, Pentagon Federal Credit Union.
Retention disclosures (4)
Visa links strong compliance practices to higher issuer customer lifetime value and customer retention.
Visa offers card portfolio strategies for banks to boost customer retention, noting that acquisition costs often surpass retention costs.
Visa launches Web3 Loyalty Engagement Solution to support customer engagement and retention.
Visa launches a new Financial Innovation Platform to help businesses drive customer loyalty, retention and engagement.
Lighthouse companies in Payments, wealth & financial services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.