Progyny
progyny.com ↗In their words
“We have a nearly 100% client retention rate, they're here also in '24.”
“Maintained for the seventh straight year, a near 100% retention rate amongst our existing clients.”
“Maintained our nearly 100% retention rate among our existing clients, driven by our industry leading clinical outcomes, which we achieved for the sixth year in a row.”
Disclosed NPS over time
Every Net Promoter Score Progyny has published, by date.
NPS disclosures (42)
…all of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for Progyny Rx, our…
…all of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for Progyny Rx, our…
Progyny Inc demonstrates strong client retention and high Net Promoter Scores, indicating robust customer satisfaction.
…since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for Progyny Rx, our integrated pharmacy…
…since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +84 for Progyny Rx, our integrated pharmacy…
…since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +84 for Progyny Rx, our integrated pharmacy…
…since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +84 for Progyny Rx, our integrated pharmacy…
• By becoming an even more present resource for our members in 2024, our industry-leading Net Promoter Score, or NPS, was +79 for our fertility benefits solution and +84 for Progyny Rx, our integrated pharmacy benefits solution.
We have retained substantially all of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our industry-leading Net Promoter Score, or NPS, of +80 for our fertility benefits solution and +80 for our integrated pharmacy benefits…
…are the foundation of our growth 460+ Clients 6.5M Lives 45+ Industries 99+% retention 8 strategic partnerships +80 NPS Health Plans and PBMS Channel Partners Clinical Partners Clients Our Demonstrated Success P L E A S E R E F E R T O S L I D E 2…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our industry-leading Net Promoter Score, or NPS, of +80 for our fertility benefits solution and +80 for our integrated pharmacy benefits…
• By becoming an even more present resource for our members in 2023, our industry-leading Net Promoter Score, or NPS, was +80. • Our clinical outcomes with respect to single embryo transfer rates, pregnancy rate, miscarriage rate, live birth rate, and…
We have retained substantially all of our clients since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +80 for our fertility benefits solution and…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our industry-leading Net Promoter Score, or NPS, of +82 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our industry-leading Net Promoter Score, or NPS, of +82 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our industry-leading Net Promoter Score, or NPS, of +82 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
• By becoming an even more present resource for our members in 2022, our industry-leading Net Promoter Score, or NPS, increased to +82, the highest level we have achieved.
…since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +82 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
…all of our clients since inception, and our member satisfaction over that same period is evidenced by our industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
…all of our clients since inception, and our member satisfaction over that same period is evidenced by our industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
…substantially all of our clients since inception, and our member satisfaction over that same period is evidenced by our industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for our integrated pharmacy…
…By becoming an even more present resource for our members in 2021, our industry-leading Net Promoter Score, or NPS, increased to +81, the highest level we have achieved. •
…since we launched our fertility benefits solution, and our member satisfaction is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +81 for our fertility benefits solution and +79 for our integrated pharmacy benefits…
We have retained substantially all of our clients since inception, and our member satisfaction is evidenced by our industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +81 for our integrated pharmacy benefits…
The combination of our superior algorithms and the exceptional experience we deliver has also allowed us to consistently achieve an industry leading NPS score from our members, which now stands at its highest level ever.
We have retained substantially all of our clients since inception, and our member satisfaction is evidenced by our industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +81 for our integrated pharmacy benefits…
The result of this feedback is also demonstrated in our NPS Score this quarter, which increased to 81 for fertility services, which is the highest it's ever been.
We have retained substantially all of our clients since inception, and our member satisfaction is evidenced by our industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +81 for our integrated pharmacy benefits…
…By becoming an even more present resource for our members in 2020, our industry-leading Net Promoter Score, or NPS, increased to +79, its highest level ever. •
…solution, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +79 for our fertility benefits solution and +81 for our integrated pharmacy benefits solution, Progyny…
The importance of the collaborative relationship we have with the providers in our network was proven to our members ability to return a care as quickly as possible, the superiority of our approach in fertility was proven to our increasing NPS scores.
Progyny achieved a Net Promoter Score of 72, described as exceptionally high.
We are able to continuously reinforce that value and importance by generating and reporting on, among other things, both our net promoter scores, which are routinely in the 70s and 80s.
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +78 for our fertility benefits solution and +80 for our integrated…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +72 for our fertility benefits solution and +80 for our integrated…
…all of our clients since inception, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +72 for our fertility benefits solution and +80 for our integrated…
…we launched our fertility benefits solution, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +72 for our fertility benefits solution and +80 for our integrated…
For example, over the first eight weeks of the year, we improved our overall PCA call response time, while also increasing our NPS score as compared to the same eight week period from 2019.
…our clients since inception, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +71 for our fertility benefits solution and +86 for our integrated pharmacy benefits…
We have retained substantially all of our clients since we launched our fertility benefits solution, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +71 for our…
We have retained substantially all of our clients since we launched our fertility benefits solution, and our member satisfaction over that same time period is evidenced by our most recent industry-leading Net Promoter Score, or NPS, of +71 for our…
Retention disclosures (10)
Progyny achieved near 100% client retention for 2026, including retention of all largest clients.
Retention rate: 100% (for 2026) — “near 100% client retention rate for 2026”
Retention rate: 100% (Q1 2024) — “we have a nearly 100% client retention rate, they're here also in '24.”
Retention rate: 100% (Q4 2022) — “maintained for the seventh straight year, a near 100% retention rate amongst our existing clients.”
Retention rate: 100% (Q3 2022) — “our seventh consecutive year where we expect to achieve a near 100% retention rate with existing clients”
Retention rate: 100% (Q4 2021) — “maintained our nearly 100% retention rate among our existing clients, driven by our industry leading clinical outcomes, which we achieved for the sixth year in a row.”
Retention rate: 100% (2021) — “our near 100% client retention rate”
Retention rate: 100% (Q4 2020) — “With our near 100% client retention rate and the persistent utilization that we see year-to-year within each client, we benefit from what is effectively a recurring revenue stream.”
Retention rate: 100% (Q4 2019) — “new 100% client retention rate we benefit from this leverage in sales and marketing”
Retention rate: 100% (Q3 2019) — “nearly 100% client retention rate; customer acquisition costs are primarily incurred in year-one”
Lighthouse companies in Health insurers & care providers
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.