Very Group
very.co.uk ↗In their words
“UK's Very Group reports record NPS of 43.9 in FY26, up 1.6 points year-on-year, following customer experience improvements.”
“The Very Group reports improved customer satisfaction with highest-ever Net Promoter Score of 43.9, an increase of 1.6 points, as home sales soar.”
“Very Group posts net promoter score of 42, up two points, as part of record earnings disclosure.”
Disclosed NPS over time
Every Net Promoter Score Very Group has published, by date.
NPS disclosures (11)
Very Group continued investment in customer proposition, expanding brands and delivery options.
UK's Very Group reports record NPS of 43.9 in FY26, up 1.6 points year-on-year, following customer experience improvements.
The Very Group reports improved customer satisfaction with highest-ever Net Promoter Score of 43.9, an increase of 1.6 points, as home sales soar.
Very reported improved customer satisfaction with its Net Promoter Score rising 1.6 points year-over-year despite declining fashion and sports sales.
Very Group posts net promoter score of 42, up two points, as part of record earnings disclosure.
The Very Group achieved its best-ever net promoter score at 40, up 4 points year-over-year, driven by customer experience improvements.
Very Group achieved best-ever net promoter score at 40, up 4 points, supporting revenue and earnings growth from customer focus.
Very Group's UK revenue grew 1.9% to £1.82bn in FY23, with customer experience improvements driving a best-ever Net Promoter Score of 35.9, up 8.2 points.
Very.co.uk's trial with Yodel showed positive uplift in customer satisfaction and Net Promoter Scores.
Very.co.uk increased Net Promoter Score (NPS) through focus on a seamless customer journey in online experience and service.
Shop Direct reported record net promoter scores as profits were boosted by Very's customer-centric strategy.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.