DTE ENERGY CO
dteenergy.com ↗In their words
“Recordable Incident Rate High Energy Serious Injury or Fatality Employee Engagement – Gallup Our Customers Net Promoter Score MPSC Customer Complaints Customers Experiencing Multiple Interruptions System Average Interruption Duration Index…”
Disclosed NPS over time
Every Net Promoter Score DTE ENERGY CO has published, by date.
NPS disclosures (5)
…$7.36 200.0 % 40.00 % DTE Energy Cash from Operations ($millions) 20% $2,989 $3,321 $3,653 $3,532 163.6 % 32.72 % Customer Satisfaction: Net Promoter Score (NPS) 15% 31 34 37 35 133.3 % 20.00 % Safety & Engagement: DTE Energy OSHA Recordable…
…Energy Cash from Operations ($millions) 20% $ 2,975 $ 3,306 $ 3,637 $ 3,650 200.0 % 40.00 % Customer Satisfaction: Net Promoter Score (NPS) 15% 27 33 39 31 75.0 % 11.25 % Safety & Engagement: DTE Energy OSHA Recordable Incident Rate 5% 0.68 0.55 0.42…
…Energy Cash from Operations ($millions) 20% $ 2,746 $ 3,051 $ 3,356 $ 3,170 139.0 % 27.80 % Customer Satisfaction: Net Promoter Score (NPS) 12% 35 39 43 27 0.0 % 0.00 % MPSC Customer Complaints 8% 2,008 1,912 1,816 5,062 0.0 % 0.00 % Safety &…
…Recordable Incident Rate High Energy Serious Injury or Fatality Employee Engagement – Gallup Our Customers Net Promoter Score MPSC Customer Complaints Customers Experiencing Multiple Interruptions System Average Interruption Duration Index…
…Energy Cash from Operations ($ millions) 20 % $ 2,130 $ 2,367 $ 2,604 $ 2,692 175.0 % 35.00 % Customer Satisfaction: Net Promoter Score (NPS) 12 % 43 45 47 40 0.0 % 0.00 % MPSC Customer Complaints 8 % 1,967 1,905 1,760 2,828 0.0 % 0.00 % Safety &…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Energy & utilities
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.