Cisco
cisco.com ↗In their words
“The Net Promoter Score for our meetings platform is now 64 and that was 1 million customer responses. So it's a huge -- it's a hugely improved experience.”
“Cisco's Duo Security division reports an industry-leading Net Promoter Score of 70+, reflecting its customer-centric approach.”
“Cisco refocuses partner strategy on customer adoption and retention as part of its shift toward recurring revenue.”
Disclosed NPS over time
Every Net Promoter Score Cisco has published, by date.
NPS disclosures (6)
The Net Promoter Score for our meetings platform is now 64 and that was 1 million customer responses. So it's a huge -- it's a hugely improved experience.
Cisco's revamped Webex platform delivered a 15-point boost in Net Promoter Score over the year.
Cisco brings CX management to contact centers, enabling measurement of NPS, CES, and customer journey experiences.
Increase in Net Promoter Scores • Establish brand and reputation tracker baseline scores •
Cisco Systems acquired CloudCherry to shift customer experience measurement focus from CSAT to NPS.
Cisco's Duo Security division reports an industry-leading Net Promoter Score of 70+, reflecting its customer-centric approach.
Retention disclosures (3)
Cisco refocuses partner strategy on customer adoption and retention as part of its shift toward recurring revenue.
Cisco's strong leadership in email security in Asia-Pacific region applauded for improved customer retention.
Cisco reported improved customer retention from privacy-focused initiatives per Gartner report.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.