NPS Intelligence (beta)

Disclosed NPS & retention by vertical

Verticals  /  Industrials, materials & construction

Industrials, materials & construction

Machinery, aerospace, chemicals, building materials, engineering and construction. The companies below lead this vertical in what they say publicly about customer experience: how they score, how often they report it and what they disclose about retention.

259
Companies
with a public NPS or retention disclosure
502
NPS disclosures
81 companies gave a number
70
Median disclosed NPS
last 3 years · 72 scores
97
Report retention
NRR, GRR, retention rate, churn or renewal

Lighthouse companies

Ranked on disclosed NPS (how often and how recently), Fortune 500 and listed status, and retention reporting. Click a card for every disclosure and its source.

Greif
Packaging Manufacturer
GEF18 NPS disclosures
72NPS · 2025
20192025
Retention 95% · 2014
“We are pleased to report our latest Net Promoter Score survey result of 72, an improvement of 3 points from last year and further extending our world-class customer servi…”
— Greif · SEC 8-K filing · filed 10 Nov 2025
Latest: SEC 8-K filing
CEMEX
Building Materials · cemex.com
CX34 NPS disclosures
75NPS · 2026
20232026
“Raised our net promoter score to 74, setting another industry benchmark and maintaining our alignment with other well-regarded customer-oriented companies which further e…”
— CEMEX · SEC 6-K report · filed 25 Mar 2025
Latest: SEC 20-F annual report
AGCO Corp.
Agricultural Machinery · agcocorp.com
Fortune 500 #392AGCO3 NPS disclosures
69NPS · 2026
20242026
“We achieved a metric of 69% for this goal, which was above the maximum of 68% and the highest customer satisfaction result since we began using this metric.”
— AGCO Corp. · SEC proxy statement · filed 12 Mar 2026
Latest: SEC proxy statement
Resideo Technologies
Smart Home Technology · resideo.com
Fortune 500 #471REZI3 NPS disclosures
54NPS · 2026
20182026
“Availability Operationally Essential Products, Support, & Services Knowledgeable Sales Staff ...As supported by our NPS SCORE OF 541 Source: Company management 1 Based on…”
— Resideo Technologies · SEC 8-K filing · filed 11 May 2026
Latest: SEC 8-K filing
Roper Technologies, Inc.
Industrial Conglomerate · ropertech.com
Fortune 500 #460ROP
81NPS · 2026
NRR 117.5% · 2025GRR 95% · 2026Retention 90% · 2020
“Customer support Net Promoter Score of 81”
— reported by ropertech.com · 10 Apr 2026
Latest: ropertech.com
Plexus Corp
Electronics Manufacturing · plexus.com
PLXS6 NPS disclosures
84NPS · 2018
20162018
“We recently completed our semi-annual Net Promoter Survey and achieved our all-time best score of 84%. We believe this result is best-in-class.”
— Todd P. Kelsey, CEO, Plexus Corp · Earnings call, Q4 2018 · 25 Oct 2018
Latest: Earnings call, Q4 2018
MOBILE MINI INC
Portable Storage · mobilemini.com
6 NPS disclosures
86NPS · 2020
20152020
“We utilize customer feedback to drive service improvements across the Company, from our field locations to our corporate headquarters, resulting in proven success as evid…”
— MOBILE MINI INC · SEC 10-K annual report · filed 3 Feb 2020
Latest: SEC 10-K annual report
General Finance CORP
Mobile Storage · generalfinance.com
11 NPS disclosures
85NPS · 2020
20152020
“We offer superior customer service in the North America and Asia Pacific portable storage markets, earning each fiscal year 2020 net promoter scores of 85 and 74, respect…”
— General Finance CORP · SEC proxy statement · filed 23 Oct 2020
Latest: SEC proxy statement
Deere & Company
Agricultural Machinery · deere.com
Fortune 500 #94DE
80NPS · 2023
Retention 70% · 2026
“John Deere reported that small dealers achieved the lowest Net Promoter Score of 80 in Q3 2023.”
— reported by farm-equipment.com · 26 Aug 2023
Latest: farm-equipment.com
Domino
Coding & Marking Equipment · domino.com
4 NPS disclosures
85NPS · 2026
20212026
“Domino Printing Sciences increased global Net Promoter Score from 82 to 85 and maintained a Customer Effort Score of 4.6.”
— reported by recyclingtoday.com · 9 Sep 2026
Latest: recyclingtoday.com
United Rentals
Equipment Rental · rentalsunited.com
Fortune 500 #260URI
75NPS · 2023
“Supporting our customers and innovating to offer solutions Customer Experience: Net Promoter Score (NPS) NPS score greater than or equal to 80 Fell short of stretch goal …”
— United Rentals · SEC proxy statement · filed 22 Mar 2023
Latest: SEC proxy statement
O-I Glass, Inc. /DE/
Glass Container Manufacturer · o-i.com
OI
56NPS · 2025
Latest: SEC 8-K filing

White space

57 of 76 Fortune 500 companies in industrials, materials & construction (75%) have never said publicly that they measure NPS: not in news coverage, SEC filings or earnings calls.

Boeing
Fortune 500 #46
RTX
Fortune 500 #48
Lockheed Martin
Fortune 500 #60
Caterpillar
Fortune 500 #63
General Dynamics
Fortune 500 #87
Northrop Grumman
Fortune 500 #103
Dow
Fortune 500 #111
GE Vernova
Fortune 500 #115
Cummins
Fortune 500 #127
Nucor
Fortune 500 #131
Quanta Services
Fortune 500 #146
Paccar
Fortune 500 #147
Freeport-McMoRan
Fortune 500 #166
3M
Fortune 500 #172
Reports retention
WESCO International
Fortune 500 #184
Reports retention
Newmont
Fortune 500 #189
L3Harris Technologies
Fortune 500 #199
Carrier Global
Fortune 500 #201
Cleveland-Cliffs
Fortune 500 #220
Steel Dynamics
Fortune 500 #228
Emerson Electric
Fortune 500 #229
Corteva
Fortune 500 #237
EMCOR Group
Fortune 500 #248
Ecolab
Fortune 500 #261
Reports retention
Illinois Tool Works
Fortune 500 #262
PPG Industries
Fortune 500 #265
Fluor
Fortune 500 #272
Textron
Fortune 500 #283
Otis Worldwide
Fortune 500 #291
Reports retention
MasTec
Fortune 500 #298
Reliance
Fortune 500 #299
Huntington Ingalls Industries
Fortune 500 #329
Crown Holdings
Fortune 500 #333
Air Products & Chemicals
Fortune 500 #345
Jacobs Solutions
Fortune 500 #346
Owens Corning
Fortune 500 #362
Westlake
Fortune 500 #364
Westinghouse Air Brake
Fortune 500 #365
International Flavors & Fragrances
Fortune 500 #375
Oshkosh
Fortune 500 #386
Vertiv Holdings
Fortune 500 #389
Celanese
Fortune 500 #405
Comfort Systems USA
Fortune 500 #414
Packaging Corp. of America
Fortune 500 #419
Avery Dennison
Fortune 500 #422
TransDigm Group
Fortune 500 #423
Eastman Chemical
Fortune 500 #427
Graphic Packaging Holding
Fortune 500 #433
Rockwell Automation
Fortune 500 #440
DuPont
Fortune 500 #454
Dover
Fortune 500 #457
Vulcan Materials
Fortune 500 #458
APi Group
Fortune 500 #459
Sonoco Products
Fortune 500 #462
Commercial Metals
Fortune 500 #464
Ingersoll Rand
Fortune 500 #466
Primoris Services
Fortune 500 #468

Checked against every news item, SEC filing and earnings call in the database. "Reports retention" means the company publishes a retention or churn figure but no NPS.

Latest NPS disclosures

See all 502 in the database →

2026-10-17
95
McCarthy Building Companies reported a Net Promoter Score of 95, with Advanced Leadership Program results showing an NPS of 100. bizjournals.com ↗
2026-10-07
—
AGCO dealers performing the most on-farm service work reported net promoter scores 4.5 points higher and market share 1.5 points higher. marketbeat.com ↗
2026-09-29
—
NKT's Grid Solutions & Accessories division achieved strong net promoter score alongside EUR 461m revenue and expanded lifecycle offerings in 2025. quartr.com ↗
2026-09-10
96
Jet Plant Hire reported exceptional customer satisfaction with a Net Promoter Score of 96, well above typical construction industry scores. agg-net.com ↗
2026-09-09
—
AGCO dealers implementing a specific programme achieve 4.5 points higher Net Promoter Score and 1.5 points more market share. seekingalpha.com ↗
2026-09-09
85
Domino Printing Sciences increased global Net Promoter Score from 82 to 85 and maintained a Customer Effort Score of 4.6. recyclingtoday.com ↗
2026-09-08
85
Domino increased Global NPS from 82 to 85 and maintained CES of 4.6/5. whattheythink.com ↗
2026-08-20
75
Yaskawa America's Motoman Robotics Division earned a record Net Promoter Score of 75 in 2025 driven by customer-focused investments. packworld.com ↗
2026-08-19
—
Yaskawa Motoman achieved record customer satisfaction score through company-wide focus on ease of doing business. roboticstomorrow.com ↗
2026-08-17
66
Aallon Group reported a Net Promoter Score of 66 and 93% satisfaction in its annual survey. quartr.com ↗
2026-08-13
—
Southwire's net promoter score placed the company in the top 5% of companies surveyed by their vendor. streetinsider.com ↗
2026-08-12
42
Under N. Chandrasekaran, Tata Sons net promoter score improved from -35 in FY23 to +42 in June 2026. tradingview.com ↗

More companies in Industrials, materials & construction

Number of entries in brackets.

About these figures

Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.

NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.