Columbus McKinnon Corporation
columbusmckinnon.com ↗In their words
“Customer lead times and on time delivery in important pockets of our business and customer experience, where in our European, Middle East, and Africa businesses we improved our net promoter score by 10 points and we are taking these principles and…”
“These improvements and others position us to continue to build on our Net Promoter Score following a 25 point improvement in fiscal year 2024, including double-digit improvements across all product lines in the Americas.”
“We remain laser focused on improving our customers’ experience and our progress has been validated by recent improvements in our net promoter score.”
NPS disclosures (5)
Customer lead times and on time delivery in important pockets of our business and customer experience, where in our European, Middle East, and Africa businesses we improved our net promoter score by 10 points and we are taking these principles and…
…BY COLLECTIVE STRENGTHS: Best practices in standard work, including fulfilment, delivery and operational execution Excellent customer service with strong NPS and customer loyalty Collective benefits from prior investments in operational excellence…
These improvements and others position us to continue to build on our Net Promoter Score following a 25 point improvement in fiscal year 2024, including double-digit improvements across all product lines in the Americas.
We remain laser focused on improving our customers’ experience and our progress has been validated by recent improvements in our net promoter score.
…growth, secular driven markets Grew NPD N-3 to 5% of revenue YTD, up from 2.6% in FY19 and less than 1% in FY17 Customer experience remains a top priority; initiated first enterprise-wide net promoter score (NPS) survey DRIVE MARGIN EXPANSION AND…
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.