O-I Glass, Inc. /DE/
o-i.com ↗In their words
“But, you know, we are working on things like design and innovation, leveraging our record you know, our industry high net promoter score with our customers.”
“When we look at our position from a quality service perspective and overall performance with our customers measure through Net Promoter Score, it has been improving significantly over time.”
“The -- we've been measuring Net Promoter Score, NPS for several years now. And the improvement in that NPS which means, how the customers see us has been material.”
NPS disclosures (11)
…countries through network of 61 plants in 18 countries Serve TOP global beer and spirits brands Customer Excellence Top Quartile Net Promoter Score (NPS) Global Leader in both MAINSTREAM and PREMIUM Glass Packaging $6,426 $1,218 Net Sales aEBITDA…
O-I Glass positioned as a global leader in both mainstream and premium glass segments with strong Net Promoter Score performance.
…countries through network of 64 plants in 18 countries Serve TOP global beer and spirits brands Customer Excellence Top Quartile Net Promoter Score (NPS) Global Leader in both MAINSTREAM and PREMIUM Glass Packaging $6,426 $1,218 Net Sales aEBITDA…
But, you know, we are working on things like design and innovation, leveraging our record you know, our industry high net promoter score with our customers.
…network of 69 plants in 19 countries Serve 6,000 TOP global beer and spirits brands Customer Excellence Top Quartile Net Promoter Score (NPS) Global Leader in both MAINSTREAM and PREMIUM Glass Packaging $6,531 $1,100 Net Sales aEBITDA FINANCIAL SCALE*…
…premium portfolio from 27% to ~ 40% 20%+ reduction in unit cost in relevant mainstream categories and markets Net Promoter Score (NPS) ≥ 60 Return more capital to shareholders * Economic Spread assumes 2024 WACC Achieve new 2030 Sustainability…
…network of 69 plants in 19 countries Serve 6,000 TOP global beer and spirits brands Customer Excellence Top Quartile Net Promoter Score (NPS) Global Leader in both MAINSTREAM and PREMIUM Glass Packaging $6,531 $1,100 Net Sales aEBITDA FINANCIAL SCALE*…
When we look at our position from a quality service perspective and overall performance with our customers measure through Net Promoter Score, it has been improving significantly over time.
The -- we've been measuring Net Promoter Score, NPS for several years now. And the improvement in that NPS which means, how the customers see us has been material.
…with Glass4Good program Reduce GHG emissions 25% by 2030 (10% by 2025) Increase consumer preference for glass Consistently improve Customer Net Promoter Score Enable customer ambitions: Up to $580M MAGMA investment by 2024 Consistently improve…
…Value Based Pricing and Net Promoter Score • ESG Appointed Chief Sustainability Officer •
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.