CAE Inc
In their words
“Customer attrition will be less than 1% of our Civil revenue”
“Increase customer value and loyalty through product excellence, high service reliability, and improved customer advocacy, including achieving a Net Promoter Score above 20 or higher and sustaining service level agreement performance at or above 99.99%.”
“• Established and implemented a very aggressive action plan to structurally reduce costs and our footprint globally, while ensuring we continued to meet or exceed our customer’s expectations, which was evidenced by our strong NPS results.”
NPS disclosures (3)
Increase customer value and loyalty through product excellence, high service reliability, and improved customer advocacy, including achieving a Net Promoter Score above 20 or higher and sustaining service level agreement performance at or above 99.99%.
• Established and implemented a very aggressive action plan to structurally reduce costs and our footprint globally, while ensuring we continued to meet or exceed our customer’s expectations, which was evidenced by our strong NPS results.
…including customers dealing with border restrictions, quarantine requirements and various safety protocols, achieved significant increases in Net Promoter Score scores across Civil, exceeded quality and delivery targets in Defence and saw…
Retention disclosures (1)
Retention rate (Civil training network): 99% (Q1 2027) — “customer attrition will be less than 1% of our Civil revenue”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.