Sherwin-Williams
sherwin-williams.com ↗In their words
“Foot traffic in our stores is up and our net promoter score is at an all-time high. And we're seeing multiple share of wallet and meaningful new customer wins across our industrial businesses.”
“And as a result, in the metrics in the numbers are all right there, I mentioned a net Promoter, Promoter score, and people are familiar with that.”
“It's a relatively small percentage of our business overall, DIY, but our net promoter score even in these challenging times, both on the professional side and a DIY side are improving.”
NPS disclosures (3)
Foot traffic in our stores is up and our net promoter score is at an all-time high. And we're seeing multiple share of wallet and meaningful new customer wins across our industrial businesses.
And as a result, in the metrics in the numbers are all right there, I mentioned a net Promoter, Promoter score, and people are familiar with that.
It's a relatively small percentage of our business overall, DIY, but our net promoter score even in these challenging times, both on the professional side and a DIY side are improving.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.