WillScot Holdings Corp
willscot.com ↗In their words
“Continuing to make improvements across our support center operations, resulting in accelerated cash collections, reduced days sales outstanding and significant improvements in Net Promoter Scores related to our invoicing and customer service functions.”
“And you can see the impact in our Net Promoter and customer satisfaction scores which are up sequentially since we met in March, with the biggest improvements in our billing and collections functions.”
“Our drivers and service teams are consistently recognized by our NPS promoters, and we're putting in place the systems to build upon that advantage.”
NPS disclosures (6)
Our central operations team drove measurable improvements in the order‑to‑cash cycle, resulting in accelerated collection timing and higher net promoter scores, which we expect to continue into 2026.
…continuing to make improvements across our support center operations, resulting in accelerated cash collections, reduced days sales outstanding and significant improvements in Net Promoter Scores related to our invoicing and customer service functions.
Second, we are driving our operating excellence initiatives with clear progress both in our cash generation, as well as our customer satisfaction and net promoter scores.
And you can see the impact in our Net Promoter and customer satisfaction scores which are up sequentially since we met in March, with the biggest improvements in our billing and collections functions.
…within 48 hours to resolve issues Functional leaders review feedback to prioritize systematic improvements WillScot NPS of 55-60 exceeds industry benchmarks Continuous improvement of key customer facing processes will continue to set the…
Our drivers and service teams are consistently recognized by our NPS promoters, and we're putting in place the systems to build upon that advantage.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.