Plexus Corp
plexus.com ↗In their words
“We recently completed our semi-annual Net Promoter Survey and achieved our all-time best score of 84%. We believe this result is best-in-class.”
“First, we completed our most recent customer Net Promoter survey in November and achieved a score of 80.4%. Our customer Net Promoter survey score has been above our 80% goal for two straight years.”
“We run a customer net promoter survey process and the Guadalajara site had a perfect score. Every customer recommended them.”
Disclosed NPS over time
Every Net Promoter Score Plexus Corp has published, by date.
NPS disclosures (13)
Finally, our commitment to customer success drove our historically strong customer satisfaction score to a 7-year high in our recently completed customer Net Promoter Survey.
…on-time to commit, on-time to request, manufacturing process yield, quality yield, economic profit or return, operating margin, objective measures of productivity or operating efficiency, new business wins, net promoter score and customer satisfaction.
Plexus has a net promoter score of 84%, which is high relative to the industry.
We recently completed our semi-annual Net Promoter Survey and achieved our all-time best score of 84%. We believe this result is best-in-class.
First, we completed our most recent customer Net Promoter survey in November and achieved a score of 80.4%. Our customer Net Promoter survey score has been above our 80% goal for two straight years.
We do have a consistent operating margins at or above our target range while successfully reforming several new foreigner instructions. Simultaneously, we received strong Net Promoter Scores, and captured market share with several key customers.
…Significant business expansion in Europe ROBUST $3.0B FUNNEL OF QUALIFIED MANUFACTURING OPPORTUNITIES RECORD NET PROMOTER SURVEY SCORE OF 84% •
…Record Net Promoter Survey score – Overall NPS of 84% – Result highlights our focus on delivering Operational Excellence and Customer Service Excellence •
…on-time to commit, on-time to request, manufacturing process yield, quality yield, economic profit or return, operating margin, objective measures of productivity or operating efficiency, new business wins, net promoter score and customer satisfaction.
…Strong engineering wins providing robust backlog Solid performance leads to optimism for the future 5 GROWTH ACCELERATION STRATEGY Leverage positive reputation and strong Net Promoter Scores •
Customer Net Promoter Score of 82% – Well above an industry benchmark Solid performance provides optimism for fiscal 2017 4 FISCAL SECOND QUARTER 5 Q2F17 Guidance Revenue $620 to $650 million GAAP Diluted EPS $0.71 to $0.79 Includes $0.11 stock-based…
…Expand Aftermarket Services portfolio Competitive Differentiation Drives Exceptional Net Promoter Scores • Customer Service Excellence •
We run a customer net promoter survey process and the Guadalajara site had a perfect score. Every customer recommended them.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.