Lennox International
lennox.com ↗In their words
“Over the past few years, we have also delivered higher fill rates and Net Promoter Score, strengthened by customer experience and reduced customer churn.”
“We are delighted with the improvements we are seeing in our Net Promoter Scores and know that this is a commitment that will continue to yield results over the long term.”
“But as I look at NPS scores, we are back to regular better than regular, which is always a leading indicator into share.”
NPS disclosures (5)
Over the past few years, we have also delivered higher fill rates and Net Promoter Score, strengthened by customer experience and reduced customer churn.
established Net Promoter Score practices across the company
Lennox International is using Net Promoter Score and customer segmentation to refresh brand perception and increase customer retention.
We are delighted with the improvements we are seeing in our Net Promoter Scores and know that this is a commitment that will continue to yield results over the long term.
But as I look at NPS scores, we are back to regular better than regular, which is always a leading indicator into share.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.