Valmont Industries, Inc.
In their words
“98% annual retention rate. A testament to the value our customers see in our technology products”
“But we have a strong third-party business within the Coatings with the highest Net Promoter Score in the industry, and it's broad-based, but we are taking a strategic approach to support the states, the regions, the industry where we're seeing growth.”
“Improving NPS Scores: 2018: 16, 2019: 42, 2020: 48 • Drive process improvements and continuously enhance value-added services such as: ꟷ Transportation Expansion ꟷ Expediting Services ꟷ Sourcing/Storage/Kitting/Distribution ꟷ Sandblasting Service…”
NPS disclosures (2)
But we have a strong third-party business within the Coatings with the highest Net Promoter Score in the industry, and it's broad-based, but we are taking a strategic approach to support the states, the regions, the industry where we're seeing growth.
Improving NPS Scores: 2018: 16, 2019: 42, 2020: 48 • Drive process improvements and continuously enhance value-added services such as: ꟷ Transportation Expansion ꟷ Expediting Services ꟷ Sourcing/Storage/Kitting/Distribution ꟷ Sandblasting Service…
Retention disclosures (1)
Retention rate (AgSense and BaseStation): 98% (Q2 2018) — “98% annual retention rate. A testament to the value our customers see in our technology products”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.