Xylem Inc.
xylem.com ↗In their words
“Stable and recurring with a 99% renewal rate on our annual service contracts”
“And so putting in things like a net promoter score, mechanism of sales force parameter, so one to measure how customers feel about us, two to measure how our sales teams feel about what we are doing, has I think been a big move forward for us.”
“Xylem adopted the Net Promoter Score (NPS) tool as an additional means of measuring customer satisfaction”
NPS disclosures (2)
And so putting in things like a net promoter score, mechanism of sales force parameter, so one to measure how customers feel about us, two to measure how our sales teams feel about what we are doing, has I think been a big move forward for us.
Xylem adopted the Net Promoter Score (NPS) tool as an additional means of measuring customer satisfaction
Retention disclosures (1)
Retention rate (services (annual service contracts)): 99% (Q3 2018) — “stable and recurring with a 99% renewal rate on our annual service contracts”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.