Catch
In their words
“Catch Group's NPS improved from low-to-mid 50s in 2016 to average of 69, approaching Apple's benchmark of 72.”
“Catch is focusing on helping merchants avoid interchange fees and retain customers through cards and rewards programs.”
“Catch reports that customers using their debit card rewards service have double the retention rate compared to those not using it.”
NPS disclosures (1)
Catch Group's NPS improved from low-to-mid 50s in 2016 to average of 69, approaching Apple's benchmark of 72.
Retention disclosures (2)
Catch is focusing on helping merchants avoid interchange fees and retain customers through cards and rewards programs.
Catch reports that customers using their debit card rewards service have double the retention rate compared to those not using it.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.