Alpha Teknova, Inc.
In their words
“I believe I said to sort of industry-leading numbers, but I can't remember a number off top of my head, but it's in the 60s now. And that really comes back to our ability to deliver on time, our customer service levels.”
“Retention rate (Lab Essentials, customers spending >$10,000 annually): 95% (FY2023) — “customer retention rate, which remained greater than 95% in 2023 for customers spending more than $10,000 annually”
“During 2025, we achieved an annual customer retention rate of approximately 95% for customers purchasing more than $10,000 annually”
NPS disclosures (1)
I believe I said to sort of industry-leading numbers, but I can't remember a number off top of my head, but it's in the 60s now. And that really comes back to our ability to deliver on time, our customer service levels.
Retention disclosures (9)
Retention rate (customers purchasing >$10,000 annually): 95% (FY2025) — “During 2025, we achieved an annual customer retention rate of approximately 95% for customers purchasing more than $10,000 annually”
Retention rate (customers purchasing more than $10,000 annually): 95% (2024) — “During 2024, we achieved an annual customer retention rate of approximately 95% for customers purchasing more than $10,000 annually, which represented approximately 15% of our customer base and approximately 90% of our annual revenue during that period.”
Retention rate (customers purchasing more than $10,000 annually): 96% (2023) — “During 2023, we achieved an annual customer retention rate of approximately 96% for customers purchasing more than $10,000 annually”
Retention rate (Customers purchasing >$10,000 annually): 96% (FY2023) — “During 2023, we achieved an annual customer retention rate of approximately 96% for customers purchasing more than $10,000 annually”
Retention rate (Lab Essentials, customers spending >$10,000 annually): 95% (FY2023) — “customer retention rate, which remained greater than 95% in 2023 for customers spending more than $10,000 annually”
Retention rate (customers purchasing more than $10,000 annually): 96% (2022) — “annual customer retention rate of approximately 96% for customers purchasing more than $10,000 annually”
Retention rate (customers purchasing >$10,000 annually): 96% (FY2022) — “During 2022, we achieved an annual customer retention rate of approximately 96% for customers purchasing more than $10,000 annually”
Retention rate (customers purchasing >$10,000 yearly): 97% (FY2021) — “During 2021, we achieved an annual customer retention rate of approximately 97% for customers purchasing more than $10,000 yearly”
Retention rate (customers purchasing more than $10,000 yearly): 97% (FY2018-2021) — “Since 2018, we have achieved an annual customer retention rate of approximately 97% for customers purchasing more than $10,000 yearly, which customers account for just over 12% of our customer base and more than 88% of our average annual revenue during that period.”
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.