BHP Group Ltd
bhp.com ↗In their words
“And we've seen all-time highs in terms of our -- what's known as a Net Promoter Score, Net Promoter Score outcomes amongst our customers and suppliers globally.”
“21.Net Promoter Scores (NPS) show respective feedback from our customers and suppliers, and measure the willingness of our customers/suppliers to recommend BHP to others.”
“15 Net Promoter Scores show respective feedback from our customers and suppliers, and measures the willingness of our customers/suppliers to recommend BHP to others.”
Disclosed NPS over time
Every Net Promoter Score BHP Group Ltd has published, by date.
NPS disclosures (5)
21.Net Promoter Scores (NPS) show respective feedback from our customers and suppliers, and measure the willingness of our customers/suppliers to recommend BHP to others.
15 Net Promoter Scores show respective feedback from our customers and suppliers, and measures the willingness of our customers/suppliers to recommend BHP to others.
…contribution22 Assets have co-created host community plans16 % Co-designed14 outcomes on-track according to plan16 64 Customer Net Promoter Score (NPS)15 48 Supplier Net Promoter Score (NPS)15 FY2023: 95% of study phase projects are presented for…
Reduction in operational Area under nature positive Indigenous workforce Reduction in life altering injury Customer Net Promoter Co-created plans 1 12 management practices 18 21 emissions from 2020 participation, by region or illness Delivery metric to…
And we've seen all-time highs in terms of our -- what's known as a Net Promoter Score, Net Promoter Score outcomes amongst our customers and suppliers globally.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.