Ecolab Inc.
ecolab.com ↗In their words
“The retention rate, which is close to 95%, it's been true for a very long time as a company”
“Our customer retention has remained largely unchanged, still north of 90%”
“Ecolab demonstrates consistent expansion in net sales reflecting market penetration and customer retention.”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (3)
Retention rate: 95% (Q3 2024) — “The retention rate, which is close to 95%, it's been true for a very long time as a company”
Ecolab demonstrates consistent expansion in net sales reflecting market penetration and customer retention.
Retention rate: 90% (Q2 2022) — “Our customer retention has remained largely unchanged, still north of 90%”
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.