TEREX CORP
In their words
“Materials Processing products, we have continued to right size this business as well as work on six new products for launch in the next six months while achieving a 21% Net Promoter Score (compared to 11% for the competition), which is very positive.”
“Complete follow-up net promoter score surveys for a significant portion of the Company’s businesses. Consistently measure, track and consolidate parts “order fill” tracking system.”
“Marketing Improvements 5.0 % Complete net promoter score review and customer value proposition planning. Continue brand building strategy.”
NPS disclosures (5)
Complete follow-up net promoter score surveys for a significant portion of the Company’s businesses. Consistently measure, track and consolidate parts “order fill” tracking system.
Marketing Improvements 5.0 % Complete net promoter score review and customer value proposition planning. Continue brand building strategy.
…Materials Processing products, we have continued to right size this business as well as work on six new products for launch in the next six months while achieving a 21% Net Promoter Score (compared to 11% for the competition), which is very positive.
We have implemented a customer satisfaction measurement and improvement process to understand the current level of our customer’s satisfaction.
We are beginning to implement a customer satisfaction research process to understand our level of current customer satisfaction using the net promoter score approach across all our businesses.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.