CEMEX
cemex.com ↗In their words
“On the customer centricity front, we closed the year with an important improvement in our already high Net Promoter Score, a new record and a benchmark for the industry.”
“We obtained the highest global Net Promoter Score ever in second quarter 2020. We took steps in a highly uncertain times to minimize financial risk.”
“Raised our net promoter score to 74, setting another industry benchmark and maintaining our alignment with other well-regarded customer-oriented companies which further emphasizes our customer centricity focus •”
Disclosed NPS over time
Every Net Promoter Score CEMEX has published, by date.
NPS disclosures (46)
In 2025, we achieved an outstanding annual global NPS result of 75, significantly above the Retently 2025 NPS benchmark of 34 for the construction and engineering industry and remaining above our 2030 NPS target of 70, which we updated from 60 to 70 in…
In 2024, we achieved an outstanding annual global NPS result of 74, significantly above the Retently 2024 NPS benchmark of 37 for the construction and engineering industry and remaining above our 2030 NPS target of 70, which we updated from 60 to 70 in…
…Raised our net promoter score to 74, setting another industry benchmark and maintaining our alignment with other well-regarded customer-oriented companies which further emphasizes our customer centricity focus •
…vs 2024 29 Relevant Sustainability indicators Customers and suppliers 2023 4Q24 2024 Carbon strategy 2023 4Q24 2024 Net Promoter Score (NPS) 70 78 74 539 529 527 Kg of CO per ton of cementitious 2 65% 65% 65% % of Sales using CX Go Alternative fuels…
…32 Relevant Sustainability indicators YTD YTD Customers and suppliers 3Q23 2023 3Q24 Carbon strategy 2023 3Q23 3Q24 Net Promoter Score (NPS) 73 70 73 526 Kg of CO per ton of cementitious 540 539 2 65% 65% 64% % of Sales using CX Go Alternative fuels…
…27 Relevant Sustainability indicators YTD YTD Customers and suppliers 2Q23 2023 2Q24 Carbon strategy 2023 2Q23 2Q24 Net Promoter Score (NPS) 68 70 75 533 Kg of CO per ton of cementitious 549 541 2 % of Sales using CX Go 65% 67% 65% Alternative fuels…
In 2023, we achieved an outstanding annual global NPS result of 70, significantly above the Retently 2023 NPS benchmark of 60 for the construction and engineering industry and reaching our 2030 NPS target of 70, which we updated from 60 to 70 in 2021.
…vs 2023 28 Relevant ESG indicators Customers and suppliers 1Q23 1Q24 Carbon strategy 1Q23 1Q24 Kg of CO per ton of Net Promoter Score (NPS) 68 73 2 556 542 cementitious % of sales using CX Go 66% 67% Alternative fuels (%) 34.3% 35.9% 73.3% 72.6%…
…Achieved a Net Promoter Score of 70, surpassing the industry customer loyalty benchmark. • More than 60,000 customers globally have been onboarded in the Cemex Go digital platform.
On the customer centricity front, we closed the year with an important improvement in our already high Net Promoter Score, a new record and a benchmark for the industry.
…Achieved all-time high Net Promoter Score of 73, a benchmark for our industry • Continued execution of decarbonization roadmap, with record three-year reduction of 13% in CO emissions 2 •
…Net Promoter Score reached an all time high of 73, a benchmark for our industry • Historic low in CO2 emissions, with a 3% YTD reduction •
…ESG indicators YTD YTD Customers and suppliers 2Q23 2Q22 2022 Carbon strategy 2022 2Q23 2Q22 Kg of CO per ton of Net Promoter Score (NPS) 68 66 66 2 549 574 562 cementitious % of sales using CX Go 65% 57% 59% 36.5% 33.2% 35.0% Alternative fuels (%)…
…basis Relevant ESG indicators Carbon strategy 1Q23 2022 Customers and suppliers 1Q23 2022 Kg of CO per ton of 2 Net Promoter Score (NPS) 68 66 558 562 cementitious % of sales using CX Go 66% 60% Alternative fuels (%) 34% 35% Clinker factor 73.3%…
In 2022, we maintained an outstanding annual global NPS result of 66, significantly above the Retently 2022 NPS benchmark of 45 for the construction and engineering industry and on track for our 2030 NPS target of 70, which we updated from 60 to 70 in…
…E S G Our Progress in 2022: Other Sustainability Achievements AIR QUALITY Employee Lost Time Reduction of dust Net Promoter Score 0.5 Injuries Frequency Rate 45 Employee Net Promo Score (eNPS) ter emissions 66 (NPS) 85% Per ton of clinker vs.
In 2022, we maintained an outstanding annual global NPS result of 66, significantly above the Retently 2022 NPS benchmark of 45 for the construction and engineering industry and on track for our 2030 NPS target of 70, which we updated from 60 to 70 in…
…30 Relevant ESG indicators Carbon strategy 2022 2021 Customers and suppliers 4Q22 4Q21 2021 Kg of CO per ton of 2 Net Promoter Score (NPS) 66 69 68 564 591 cementitious % of sales using CX Go 61% 60% 62% Alternative fuels (%) 35% 29% Clinker factor…
93% of Cemex cement customers use Cemex Go sales platform; Net Promoter Score customer satisfaction rating rose 50% between November 2018 and November 2022.
…44 to 66 NPS from 2018 to 2022• AI to optimize production, costs, • Digitalizing global administrative •
…Average Net Promoter Score of 62 for the first three quarters of 2022 Net Promoter Score (NPS) 58 66 63 62 35 2018 2019 2020 2021 9M22 5 Reinforcing our market presence through the best available products and value offers •
…Relevant ESG indicators Carbon strategy 9M22 9M21 2021 Customers and suppliers 3Q22 3Q21 2021 Kg of CO per ton of 2 Net Promoter Score (NPS) 66 70 70 568 594 591 cementitious % of sales using CX Go 56% 63% 62% Alternative fuels (%) 34% 29% 29% Clinker…
…total cement produced 74% 70% 68% Vertua concrete as % of total 32% 20% 20% Customers and suppliers 2Q22 2Q21 2021 Net Promoter Score (NPS) 66 68 70 % of sales using CX Go 59% 66% 62% Health and safety 1H22 1H21 2021 Employee fatalities 1 0 1…
In 2021, we maintained an outstanding annual global NPS result of 68, above the 45 benchmark for the construction and engineering industry and ahead of our then 2030 NPS target of 60, which, as of the date of this annual report, has been updated to 70.
…ESG indicators Carbon strategy 1Q22 1Q21 4Q21 2021 Customers and suppliers 1Q22 1Q21 4Q21 2021 Kg of CO per ton of 2 Net Promoter Score (NPS) 67 65 69 70 577 601 587 591 cementitious % of sales using CX Go 60% 64% 61% 62% Alternative fuels (%) 33.3%…
CEMEX Go reliability and service are key factors in our securing, for the second consecutive year, our highest annual global Net Promoter Score of 68, substantially above average for the construction and engineering industry of 45.
Our customer satisfaction rating, as measured by our Net Promoter Score, returned to its peak level in the second half of 2021. Nearly all employees and contractors have been vaccinated for COVID-19.
…injuries (%) Low-carbon products 4Q21 2021 2020 Customers and suppliers 4Q21 2021 2020 Blended cement as % of total Net Promoter Score (NPS) 69 70 68 68.1% 66.1% 63.1% cement produced % of sales using CX Go 60% 62% 61% Total cement w/Vertua specs 66.8%…
“Our digital strategy has already brought us very close relationships with our customers, as evidenced by our record-high Net Promoter Score index of 68 for 2021”, said Fernando A.
…injuries (%) Low-carbon products 3Q21 9M21 2020 Customers and suppliers 3Q21 9M21 2020 Blended cement as % of total Net Promoter Score (NPS) 70 70 68 65.9% 65.4% 63.1% cement produced % of sales using CX Go 63% 62% 61% Total cement w/Vertua specs…
…90% of our volume $100 M ~10% Annual expected cost savings Reduction in operational expenditure 60% of Global Orders by CEMEX Go 44 to 70 NPS from 2018 to 2021 Capitalizing opportunities through new digital business models What are we doing?
…Net Promoter Score (NPS) • Sustainability management practices •
The programs to support our customers, such as our safety protocols, CEMEX Go and “CEMEX Te Acompaña”, paid off, as Net- Promoter-Score reached a record of 75 during 4Q20, +24 points YoY ||Financial Results Summary Net Sales Operating EBITDA Margin…
Fourth consecutive record Net Promoter Score Business momentum accelerates in fourth quarter Net sales Operating EBITDA Operating EBITDA Free Cash Flow after margin maintenance capex +9% l-t-l +9% +16% +9% 3,537 644 18.2% 575 3,259 526 554 17.0% 4Q19…
…Go and Construrama.com as of September 30, 2020 Drivers Track Order Online Store CRM Order Fulfillment Quarry Link Our digital platforms played an important role in the 3rd quarter record Net Promoter Score —11—Robust roadmap to address climate…
…Go and Construrama.com as of September 30, 2020 Drivers Track Order Online Store CRM Order Fulfillment Quarry Link Our digital platforms played an important role in the 3rd quarter record Net Promoter Score Robust roadmap to address climate change…
Our Net-Promoter-Score reached 66 points during the third quarter, 9 points higher on a year-over-year basis, driven by our customer-support programs and CEMEX Go Jesus Gonzalez, CEO of CLH, said: “Our operations could run relatively normally during the…
We obtained the highest global Net Promoter Score ever in second quarter 2020. We took steps in a highly uncertain times to minimize financial risk.
• Obtained the highest Net Promoter Score ever, reaching 70 points during the quarter, a 12-points improvement on a year-over-year basis. Jesus Gonzalez, CEO of CLH, said: “Supported by our Health and Safety culture, as well as our more than 50…
…Liquidity measures taken in 1H20 mitigated financial risks 1 Net Promoter Score - 3 -Key messages for 2nd Quarter 2020 ▪ New COVID-19 operational protocols allowed us to continue operating in most markets ▪
Utilizing this core metric, we are pleased to report that our global score improved by 14%, from 44 to 50. One of the key elements to achieving a superior customer experience is the advancement of our digital transformation.
Among our initiatives, we implemented the Net Promoter Score, along with other KPIs, that standardize the way we measure our progress to deliver a superior customer experience.
…Augment growth by improving net promoter score (NPS) and reinforcing CEMEX’s position as the supplier of choice, driving customer loyalty and reducing churn •
• Net promoter score (NPS) allows us to measure how our customers experience our products and services 2018 Guidance Cement volumes 10-11% PHP 700 million Maintenance CAPEX PHP 3,000 million Solid Plant Expansion CAPEX Capital expenditures PHP 40…
With this in mind, we will use a metric called Net Promoter Score® (NPS). Beyond measuring customer satisfaction, NPS will help us to identify how willing our customers are to recommend us—a major indicator of customer loyalty.
…Ready-mix % EBITDA Other products New offer Digital tools Simple processes Internal Culture Distribution Segment Net Promoter Score % Detractors % Promoters = - Customer Centric KPIs Focused on creating a superior customer experience Support from…
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.