LyondellBasell Industries N.V.
lyondellbasell.com ↗In their words
“Our customer-centric approach helped drive approximately 20% EBITDA improvement during 2024 and an increase of 46% in our Net Promoter Score from customers versus the prior year.”
“Looking ahead, we continue to focus on earning additional high value business by further improvements in our Net Promoter Scores and win rates with customers to restore our growth pipeline.”
“He advanced customer-centricity across the segment, as demonstrated by a significant step-up in the net promoter score and multiple customer-recognition awards.”
NPS disclosures (5)
He advanced customer-centricity across the segment, as demonstrated by a significant step-up in the net promoter score and multiple customer-recognition awards.
75% improvement in our Net Promoter Score with customers since 2023
He progressed circular APS solutions offerings at OEMs, leading to strong growth and value creation, and drove the APS “At Your Service” transformation, significantly improving the APS net promoter score.
Our customer-centric approach helped drive approximately 20% EBITDA improvement during 2024 and an increase of 46% in our Net Promoter Score from customers versus the prior year.
Looking ahead, we continue to focus on earning additional high value business by further improvements in our Net Promoter Scores and win rates with customers to restore our growth pipeline.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Industrials, materials & construction
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.