NPS Intelligence (beta)

We offer superior customer service in the North America and Asia Pacific portable storage markets, earning each fiscal year 2020 net promoter scores of 85 and 74, respectively, with 90% of our fiscal year 2020 consolidated lease revenues earned from…

With the goal of delivering “best in class” customer service, we began collecting customer responses on net promoter scores (“NPS”) in North America at Pac-Van, which track customer willingness to recommend our products and services, and for FY 2020 our…

Outstanding customer service, as evidenced by Pac-Van’s fiscal year 2019 net promoter score of 84, has fueled the growth of our customer base from 12,000 customers at June 2007 to over 50,000 customers at June 30, 2019.

…in class” customer service, we began collecting customer responses on net promoter scores (“NPS”) in North America at Pac-Van, which track customer willingness to recommend our products and services, and for FY 2019 our customers gave us an NPS of 84.

OUR PEOPLE AND CUSTOMERS Our team continues to deliver outstanding customer service, earning Pac-Van a “net promoter score” of 85, which we believe leads our industry.

…responses on net promoter scores (“NPS”) in North America at Pac-Van, which track customer willingness to recommend our products and services, and for FY 2018 our customers gave us a NPS of 85, which we believe is the leading score in our sector.

OUR PEOPLE AND CUSTOMERS Our people continue to deliver superior customer service, as reflected in our North America “net promoter score” of 85%, which has increased from 82% in fiscal year 2015.

…responses on net promoter scores (“NPS”) in North America at Pac-Van which track customer willingness to recommend our products and services, and for FY 2017 our customers gave us a NPS of 85%, which we believe is the leading score in our sector.

In fiscal 2016 our net promoter score (which measures customer satisfaction) in North America was 83%. We continued to deliver innovative products to our customers such as containerized offices and hoardings for the construction industry, accommodation…

In FY 2016, our customers gave us a net promoter score of 83%. In addition, approximately 90% of our consolidated total leasing revenues in FY 2016 were derived from repeat customers, which we believe is a result of our superior customer service.

…customer responses on net promoter scores in North America which track customer willingness to recommend our products and services, and from October 2014 to June 2015 our customers gave us an 82% net promoter score, which is a world-class rating.